Validate HIPAA identification to protect patient accountsExplain and advise patients through the screening processDocument interactions and evaluate accountsIdentify and resolve account discrepanciesInvestigate issues and resolve problemsWork cohesively within company interdepartmental structureUphold company culture and industry standardsInform patients of various options availableOperate within set customer care expectations and exceed performance goalsMeet or exceed quality review metrics by 90% or moreAbility to quickly grasp new idea and processesDiligently remain coachable and approachableDecipher complex situations quickly and efficientlyMentor fellow customer care agents by providing resources through the knowledge baseRemain calm in high pressure situations and de-escalate patient situations through empathy and listening skills

Resolve scheduling issues Process government authorizations in accordance with time frame and service parameters Work in tandem with government and social programs Successfully advocate for customers through community initiatives Monitor timecardsAdjust payroll as neededSubmit timesheetsExpedite and support sales inquiries Facilitate next steps in sales processes Network in local community Organize new employee orientationFacilitate onboarding assistance and complianceDocument calls and incidents Scan, upload and enter medical documents Coordinate and communicate through various internal company departments Conduct sales inquiriesFoster a successful partnership with medical, sales, and support staff

Gather pertinent protected patient informationFollow HIPPA guidelines Input patient protected information into EPIC Decipher correct insurance submission Observe Medicare and Medicaid guidelines Work cohesively with medical staff Adhere to emergency room processes and proceduresGenerate billing and receive paymentCoordinate between billing and patients to resolve paymentCollect copays and coinsuranceDirect patients to appropriate departmentsAssist outpatient department according to departmental need

Explain price points to clientsCustomize moving packages Implement outreach to local organizations Create and oversee packing projects Schedule moves and track progress Promote customer engagement, support, and satisfaction Network and marketing within local communities Administer billingCollect paymentsMaintain spreadsheetsSchedule employees for moving servicesRoute jobs for moversFocus on customer service through qualifying client satisfaction