Teri Chall Email & Phone Number

Huntsville, Alabama, United States

Huntsville, Alabama, United States

Responsibilities and Tasks include:• Providing comprehensive IT support across multiple locations utilizing hand-on and remote management tools.• Configuring and installing workstation hardware, software, and peripherals to ensure optimal performance.• Diagnosing and resolving hardware, software, and peripheral issues on workstations.• Creating and maintaining an asset management system to inventory company IT hardware assets.• Utilizing Microsoft Administration Center consoles to administer tasks in Azure Active Directory, Exchange, Teams and SharePoint.• Assisting with hardware shipping logistics. • Assist with hardware shipping logistics, ensuring timely and secure deliveries.• Provide Jira administration support, including user setup, training, project creation, maintenance, and workflow improvements.• Perform SharePoint administration tasks to ensure efficient collaboration and information management.• Ensuring the proper documentation of related processes, policies, and procedures.• Conduct process audits to guarantee adherence to IT protocols.• Attending and documenting Development Teams Sprint Reviews

Huntsville, Alabama, United States

Tasks and Responsibilities include:• Identifying valuable data sources and automate collection processes• Undertaking the preprocessing of structured and unstructured data• Analyzing large amounts of information to discover trends and patterns• Presenting information using data visualization techniques• Proposing solutions and strategies to business challenges• Collaborating with engineering and product development teams• Delivering status updates to supervisor utilizing Agile Methodology and Jira Software• Providing technical support for existing reports and dashboards.• Providing end-user training for Tableau Dashboards

Huntsville, Alabama, United States

Tasks and Responsibilities include:• Monitoring team data health to determine coaching opportunities• Tracking team revenue generation to ensure goals are met• Reviewing customer provided data and rating against established performance metrics• Providing positive and coaching feedback as necessary based upon analysis performed during performance indicator reviews• Extracting data to measure performance against established goals• Utilizing database system to capture reporting metrics• Monitoring and managing reports for team performance to facilitate senior leadership briefingsand customer presentations utilizing multiple systems

Huntsville, Alabama, United States

Tasks and Responsibilities included:- Reviewing customer provided data and rating against established performance metrics- Providing positive and coaching feedback as necessary based upon analysis performed during performance indicator reviews- Extracting data from multiple sources to measure performance against established goals- Utilizing database system to capture reporting metrics- Monitoring and managing reports for team performance to facilitate senior leadership briefings andcustomer presentations utilizing multiple systems

Huntsville, Alabama, United States

Providing technical support for multiple rural utility providers in a majority of the US States.Answering customer inquiries regarding their current service and additional services.Utilizing several ticketing systems to accurately track all interaction with customers.Utilizing several tools to assist customers in restoring their Fiber, Fixed Wireless, DSL internet services.

Pittsford, Ny

Specializing in Identity and Access Management for several of Naviga's circulation applications, both cloud-based and on-premise servers. Responsible for ensuring that all access requests are processed correctly and in a timely manner.

Rochester, New York Area

Responsibilities include processing service work order requests received via multiple sources including telephone and email. CIS supports multiple different local agencies. Provide remote support to resolve break/fix issues utilizing Remote Desktop, MSRA and Logmein. Utilize the company’s ticket tracking system to monitor ongoing issues. Process monthly metrics reporting for the Service Desk. Oversee troubleshooting, ordering and updating Verizon based basic and smartphone cellular devices. Configured and deployed Allworx based VoIP telephones.

Part of the Change and Release Management departments. Standardized and documented procedure for code deployment to testing and production environments. Worked with developers to automate processes to streamline processes. Trained incoming deployment staff on current procedures. Promoted to Senior Level and Lead position in 2007. As the lead I oversaw the day to day tasks for deployment of code to the testing environments and organized the weekly and monthly deployments to production environments. Responsible for ensuring that the change requests adhered to policy for audit purposes. Responsible for problem-solving any issues that arose in regards to projects.

Responsibilities included telephone based support for Computer and Mainframe user community as well as desk-side support for issues that could not be resolved over the telephone, training Helpdesk Technicians on current processes and procedures. -Escalated issues third level support as necessary.-Assisted with lease returns, preparing the new systems for deployment with the users software-Assisted with desk-side support, included re-imaging machines when deemed necessary utilizing Norton's Ghost software.-Maintained and customized the ticket tracking system-Maintained the Asset Management System-Maintained the procedure guide for the helpdesk processes-Team member in the Role-Based security project-Processed Network security request utilizing Windows Active Directory and NTFS permissions.

Responsibilities included telephone based support for Computer and Mainframe user community as well as desk-side support for issues that could not be resolved over the telephone, training Helpdesk Technicians on current processes and procedures. Escalated issues to second and third level support as necessary.-In charge of the network portion of the redesign of the Test Lab – built the computers hosting the different Windows Operating systems from Windows 95 to Windows XP. Worked with the Network Engineering department to ensure the network connections were functioning.-Assisted with lease returns, preparing the new systems for deployment with the users software-Assisted with desk-side support, included re-imaging machines when deemed necessary utilizing Norton's Ghost software.-Maintained and customized the ticket tracking system and the Asset Management System