Terik Gaines Email & Phone Number

Amherst, New York

♣ Review & research partner based inquiries. Resolve issues as a single point of contact based on phone calls, letters, email, etc.♣ Demonstrating strong client and member focus to ensure member and client satisfaction♣ Displaying complete ability to resolve issues with sensitivity and discretion♣ Identifying key issues appropriately and recommending options of resolution

Amherst, Ny

♣ Advised on current or previous eligibility & benefits; provided valuable updates regarding submitted claims to medical providers & members♣ Mentored new colleagues, provided constructive criticism and re-emphasized company policies & procedures♣ Resolved issues surrounding medical, dental & vision claims for insured members and/or medical providers♣ Kept accurate details related to the information provided & received, maintaining a uniformed history of information

Buffalo/Niagara, New York Area

♣ First point of contact between landlord & tenants, ensured each tenancy runs smoothly from start to finish♣ Managed interviews, background checks & leasing contracts ♣ Collected monthly rent installments & any necessary fees, keeping accurate accounting logs♣ Dealt with any property maintenance requirements; managed suppliers and third party contractors

Buffalo/Niagara, New York Area

♣ Educated, trained & counseled over 70 associates regarding member concerns, health plan benefits and policies & procedures♣ Primary contact for specialized Individual and Group accounts; built & maintained business relationships by providing prompt & accurate service so as to promote customer loyalty♣ Ensured delivery of excellent customer service through fast & accurate communication, coordinated with other departments to resolve inquiries♣ De-escalated & resolved irate incoming call issues transferred by the general Member’s Service team♣ Assisted management with weekly updates & concerns; providing viewpoints to ensure performance goals were met

Buffalo/Niagara, New York Area

♣ Communicated and interacted with internal and external customers in a clear, unambiguous, concise, professional and empathetic fashion♣ Utilized and interpreted appropriate reference materials and other necessary resources related to member inquiries♣ Took ownership of problems and established relationships with customers, meeting all corporate guidelines♣ Demonstrated the ability to communicate contractual benefits and requirements to the customer; communicated pros and cons of various plan benefit differences

Buffalo/Niagara, New York Area

♣ Networked and established business relationships earning new clientele♣ Managed contracts, booking dates & payment agreements♣ Managed various aspects of payroll operations♣ Stayed current & relevant with industry standards by keeping up with routine maintenance & upgrade of musical equipment♣ Musically curated events specifically tailored to each client’s audience base

Getzville, Ny

♣ Completed customer requested work orders advising of all updated information by written communicate within company projected deadlines♣ Managed and organized sensitive customer related documents according to procedures & protocol ♣ Trained in Customer Service Relationship Deepening maneuvering between multiple company related programs/software