Terin D'Amico Email & Phone Number

Schaumburg, Illinois

Provide tier 1 technical support for radio dispatch console solutions including MCC 7100, MCC 7500, MCD 5500, VPM, and the overarching Astro25 infrastructure.Supported products used by Federal, Industrial, Transportation, Energy/Utilities, State and Local Public Safety, Petrochemical, Education, and CorrectionsUtilized Remedy and Smartclient for Ticket creation, management, and tracking.

150 N Field Dr, Lake Forest, Il 60045

Installed and maintained SQL server instances in a complex infrastructure.Creation of publications and subscriptions on SQL 2012 and 2016 systems to replicate databases across multiple servers.Create scheduled backups using SQLSafe software and the native client.Ran Ola Hallengren scripts to perform backups of entire SQL server.Created script that took row counts of servers being replicated to a datalake to verify data integrity, which involved interacting with multiple linked servers.Scheduled that script as a daily job to be run that would send an email to the DBA's to notify if any tables were within acceptable difference in row count.Installed and managed three always on availability groups (AOAG) for testing, which the company would later migrate over to for their production systems.Created scripts that would perform full and log backups on every primary node in the AOAG which was configured to be run from steps in a SQL agent job and would backup to a remove SQL servers network drive.Created a SQL job on every secondary node that would restore from the backups the full and log backups created from my other script into restore only mode to allow those databases to be added to the availability groups.Created, removed, and managed permissions for access to SQL Server instance.

Greater Chicago Area

Image or Reimage laptops and desktops using SCCM ImagingConfiguring systems after imaging by loading additional software, printers, and network drives as well as set the computer up on the domain and add that domain users accountInstall and troubleshoot problems with Office 2016 and 365 applicationsUtilize TeamViewer to facilitate remote troubleshooting of users from other companies or locationsTake calls and act as first responder for MJMC and other Lanco companies' technical issues

Greater Chicago Area

Utilize MSP Manager to crate, monitor, and complete tickets for documenting computer issuesPerform hardware and software diagnostics for a variety of small business environmentsBoth remotely and manually manage computer systems to diagnose and solve software problemsUpgrade or replace hardware or entire workstations, configuring them for use with their specific companiesManage and configure existing email, NAS, and active directory services on serversMonitor and manage network availability and connection with workstationsUse Solarwinds Software suit to create and monitor tickets used in tracking issues and resolutions.

18624 West Creek Dr, Tinley Park, Il 60477

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.

20804 Cicero Ave, Matteson, Il 60443

Repaired, replaced, and rotated tires.Replacing broken tire pressure monitoring system assemblies.Required at times to move many tires to the back room and properly, lace, the tires for storage and perform the free air check service and tire inspection.

1 Ups Way, Hodgkins, Il 60525

Loaded packages on conveyor belts and on delivery trucksMoved and stored materials and productsStacked materials in accordance to instructionsPacked and sealed products and materialsAssisted with unloading trucksManaged cycle counting and inventory control procedures

Maintained computer system and Managed file system withinRan the multimedia slideshow with Media ShoutLearned enough to substitute for the Soundboard

4 month shifts)Taught children 4-6 years of ageMaintained order and discipline in the classroom while providing a positive and encouraging atmospherePlanned, prepared, and implemented curriculum

Maintained continuous internet connection to the main classroom through web serviceDiagnosed internet and web conference interruptions and general computer issuesSolely responsible for the serviceability of the school equipment

Performed all the roles required of a government IT employeeSpecialized in hardware maintenanceDiagnosed and repaired computer malfunctionsWorked with software including, but not limited to, Microsoft Office, Windows XP, Windows Vista, Windows 7, Acronis Disk Director and Symantec GhostWeb Conference Maintenance at UNC at Pembroke Fort Bragg Campus

Bachelor’S Degree, Computer Programming, Specific Applications

Activities and Societies: Cyber Defense Team

Education record

Ged, Associated Of Arts

Ged

Obtained GED with above average scores in the 95+ percentile in Math, Science, and Writing