Terin D'Amico Email & Phone Number

Schaumburg, Illinois

Provide tier 1 technical support for radio dispatch console solutions including MCC 7100, MCC 7500, MCD 5500, VPM, and the overarching Astro25 infrastructure.Supported products used by Federal, Industrial, Transportation, Energy/Utilities, State and Local Public Safety, Petrochemical, Education, and CorrectionsUtilized Remedy and Smartclient for Ticket.

150 N Field Dr, Lake Forest, IL 60045

Installed and maintained SQL server instances in a complex infrastructure.Creation of publications and subscriptions on SQL 2012 and 2016 systems to replicate databases across multiple servers.Create scheduled backups using SQLSafe software and the native client.Ran Ola Hallengren scripts to perform backups of entire SQL server.Created script that took row.

Greater Chicago Area

Image or Reimage laptops and desktops using SCCM ImagingConfiguring systems after imaging by loading additional software, printers, and network drives as well as set the computer up on the domain and add that domain users accountInstall and troubleshoot problems with Office 2016 and 365 applicationsUtilize TeamViewer to facilitate remote troubleshooting of.

Greater Chicago Area

Utilize MSP Manager to crate, monitor, and complete tickets for documenting computer issuesPerform hardware and software diagnostics for a variety of small business environmentsBoth remotely and manually manage computer systems to diagnose and solve software problemsUpgrade or replace hardware or entire workstations, configuring them for use with their.

18624 West Creek Dr, Tinley Park, IL 60477

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries.

20804 Cicero Ave, Matteson, IL 60443

Repaired, replaced, and rotated tires.Replacing broken tire pressure monitoring system assemblies.Required at times to move many tires to the back room and properly, lace, the tires for storage and perform the free air check service and tire inspection.

1 UPS Way, Hodgkins, IL 60525

Loaded packages on conveyor belts and on delivery trucksMoved and stored materials and productsStacked materials in accordance to instructionsPacked and sealed products and materialsAssisted with unloading trucksManaged cycle counting and inventory control procedures

Maintained computer system and Managed file system withinRan the multimedia slideshow with Media ShoutLearned enough to substitute for the Soundboard

4 month shifts)Taught children 4-6 years of ageMaintained order and discipline in the classroom while providing a positive and encouraging atmospherePlanned, prepared, and implemented curriculum

Maintained continuous internet connection to the main classroom through web serviceDiagnosed internet and web conference interruptions and general computer issuesSolely responsible for the serviceability of the school equipment

Performed all the roles required of a government IT employeeSpecialized in hardware maintenanceDiagnosed and repaired computer malfunctionsWorked with software including, but not limited to, Microsoft Office, Windows XP, Windows Vista, Windows 7, Acronis Disk Director and Symantec GhostWeb Conference Maintenance at UNC at Pembroke Fort Bragg Campus

Bachelor’S Degree, Computer Programming, Specific Applications

Activities and Societies: Cyber Defense Team

Education record

Ged, Associated Of Arts

Ged

Obtained GED with above average scores in the 95+ percentile in Math, Science, and Writing