I believe in being creative and collaborative; finding new ways to use existing products, applications and services for the greater good and to save a company thousands or millions dollars a year. With teamwork, and a little ingenuity, work doesn't have to feel like it. I bring to the table over 20 years of diverse IT/IS skills and experience within the Pharmaceutics and Healthcare industries and Government work, including audits. I am extremely people oriented in exceeding customer service expectations, not limited to user engagements. I have maintained my expertise in content, analysis, and metrics. I am trained in various aspects of project methodologies paired with technical administration; all the way to working hands on with infrastructure. My diverse experience strengthens teamwork, encourages communication and creates an environment of understanding. Professional Strengths:User Experience / Experience ManagementProcess Improvements and ManagementPerformance and Data Analytics Integration / Implementation ManagementKnowledge Management (Document and Content Management)Asset, Request, Incident, Problem and Change ManagementWorld-wide Customer ServiceTraining development, release and executionProject Management (PM)Keywords: Manager, IT, IS, Pharmaceuticals, Content, Knowledge, Vendor Management, Software, Applications, Infrastructure, Shared Services, Project Management, Financial Management, Cost Savings, Business Planning, Data Warehouse, Business Analytics, CRM, Entrepreneur, Sales systems, Managed Care, Data Management, Delivery, Services, Business Reporting, Business Relationship Management, Delivery Management, ServiceNow, ManageNow, Maximo, Heat, Remedy, Visio, Project, Dameware, SMS, HTML, Java, Netmeeting, SharePoint, video conferencing, Chatter, Clarity, Peregrine, HP Service Center, Exchange, systems admin, root cause analysis (RCA), Agile, Waterfall, Service Cloud, Event Management, Disaster Recovery, Programming, SDLC, Six Sigma White Belt Certification, Business Contin Planning, Emerging Technologies, training, customer service, analytics, metrics, ITIL, ITSM, testing, dashboard, scorecard, requirements building.