Volunteering in various roles. More details in the Volunteering section.

Assisting customers with their Industrial Cybersecurity needs, mostly using the IEC 62443 family of standards as the reference point. In addition to my contributions as a Cybersecurity Expert, I've been assigned as the Project Manager in the projects I've been assigned to. Internally, I've contributed to our team's efficiency by creating several new tools and templates for us, as well as by managing our training offerings.✯ Turned a project around from customer complaints to praises as the Project Manager.✯ Consistently received exceptional feedback as a Project Manager.✯ Greatly improved the quality and consistency of our external training offerings.✯ Gained 5 awards (thus far) for excellent performance in projects.

Taught learning skills, brain gymnastics and 15+ ICT topics incl. Excel, PowerPoint, mobile devices, basic computer usage, image processing, web development and programming.✯ Designed the national model for teaching basic ICT skills in liberal adult education.✯ Designed and taught a “basics of any ICT topic you wish” course.✯ Provided vocational training for 200+ teachers on a national level.

Directing all aspects of our public lectures, including customer experience, marketing, data analysis, lecturer contacts, negotiations, scheduling and media contacts. Continued in this role for a few years after passing on the team management duties.✯ Boosted positive customer feedback from ~30% to 96% and increased average attendance by 19%, thus increasing our income and prestige, by refreshing our lecture selection and customer experience. ✯ Advised 20+ institutions designing webcasting services via seminar presentations and direct support, boosting the prestige of our institution, by having designed an acclaimed service for webcasting our lectures, solving legal and technical problems, and selling our product to 41 locations, enriching their lecture selection.

Member of our managing team, participating in strategic planning. Overseeing 150+ courses and 50+ teachers. My responsibilities include planning our selection, scheduling, recruiting, familiarizing, competence development, marketing management and customer service. 4 direct reports, 2 sensitive ears and 1 mouth.Directed all aspects of our lectures, including customer experience, marketing, data analysis, lecturer contacts, negotiations, scheduling and media contacts.✯ Boosted positive customer feedback from ~30% to 96% and increased average attendance by 19%, thus increasing our income and prestige, by refreshing our lecture selection and customer experience. ✯ Improved the assessment of leadership by 22% and workplace culture by 34% in the city-wide biennial survey Kunta10, moving us from low to good performers, by improving our management processes, clarifying responsibilities and training personnel. ✯ Reduced course cancellations by 70%, boosted average enrolment by 15% and reached a 98% average fill rate, thus increasing our funding and customer experience, by redesigning the course selection with a customer focus based on data analysis, overhauling our marketing and training teachers in marketing. ✯ Advised 20+ institutions designing webcasting services via seminar presentations and direct support, boosting the prestige of our institution, by having designed an acclaimed service for webcasting our lectures, solving legal and technical problems, and selling our product to 41 locations, enriching their lecture selection.

Coordinated our “Finland 100” efforts. Negotiating and networking with top decision makers, integrating the theme in our offerings, producing events, managing our participation in events, writing media releases, giving interviews, representing us at events and groups.✯ Received a feedback of 3,9/4 as the Producer of an exhibition with 40+ exhibitors presenting their “Finland 100” efforts to 4000+ visitors, by excelling in project and marketing management, space planning, media relations and exhibitor negotiations.

Volunteering in various roles. More details in the Volunteering section.

Volunteering in various roles. More details in the Volunteering section.

Volunteering in various roles. More details in the Volunteering section, including both the Nuoret lesket ry and Turun kriisikeskus positions.

Volunteering in various roles. More details in the Volunteering section.

Teaching topics such as game development, programming basics (Python, Javascript, C#), artificial intelligence programming, web development, image processing and customer service for future ICT professionals at the Turku Vocational Institute.✯ Coached three teams in the national Bit1 game development competitions.✯ Created local vocational qualification units on Game Development and AI Programming.✯ Participated as a technical expert in AR/VR projects.

Volunteering in various roles. More details in the Volunteering section.

“Advancing the well-being of devices and people” as a part-time effort. Served 150+ customers: small and medium sized businesses, third sector actors and consumers. Various ICT and Organizational Development tasks from tech sales and support to web development and CxO-level consulting.✯ Built and maintained 20+ websites, usually from preliminary discussions all the way to maintenance and support.✯ Created a Linux-based kiosk computer system with top-notch tampering prevention.✯ Trained 30+ topics incl. leadership, empathy, customer service, learning, brain, memory and problem solving, receiving exceptional feedback.✯ Ran a web shop for 4 years, selling ecological products from various categories of consumer products.

I taught a few courses in image processing and web services at this vocational institute.

Member of our managing team, strategic-level decisions. Oversaw 150+ courses and 50+ teachers. Planning the course selection, scheduling, recruiting, familiarizing, competence development, marketing management, customer service. 4 direct reports.✯ Improved assessment of leadership by 22% and workplace culture by 34% in the city-wide biennial survey Kunta10, moving us from low to good performers, by improving our management processes, clarifying responsibilities and training personnel.✯ Reduced course cancellations by 70%, boosted average enrolment by 15% and reached a 98% average fill rate, thus increasing our funding and customer experience, by redesigning the course selection based on data analysis, overhauling our marketing and training teachers in marketing.

Designed our ICT course selection. This included e.g. recruiting new teachers, selecting and scheduling the courses we offer, negotiating with various parties, planning the use of our resources and introducing new arrivals to our institution. Supervised 6 ICT teachers.✯ Begun 1 month before deadline with almost nothing, built a lauded 22-course set in time.✯ Identified and fixed inefficiencies to enable a 7% higher student intake.

I taught a Linux course to future ICT professionals.

Volunteering in various roles. More details in the Volunteering section, both the Linux-aktivaattori ry and Turuxi roles.

I worked as a security officer, mostly in large events. In a short time, I advanced from a regular team member to a team leader, then an emergency dispatch team leader and finally an area lead.