Terrah Stephens Email & Phone Number

Greensboro--Winston-Salem--High Point Area

Greensboro/Winston-Salem, North Carolina Area

Technical Sales Manager:Communicate and coordinate with marketing, engineering, customer service and other relevant departments to promptly and accurately troubleshoot and address any client issues. Manage, develop and maintain long-term customer relationships. Drive cross-selling opportunities through communication and marketing of feature products, as well as new product initiatives. Conduct training for distributors and/or representatives using effective sales techniques and application of products both in person and through electronic media. Operate as a technical and sales consultant for field sales personnel. Attend industry and customer trade shows. Assist in the development, implement and manage creative sales and marketing strategies for the promotion of company products. Assist with product launch initiatives and distribution of programs to ensure maximum sales, product placement, and product exposure for all product lines. Identify trends and issues, report findings on competitive products to sales leadership with analysis and recommendation on possible future actions and solutions.Product Manager: Responsible for enhancing and creating products for our customers. Planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. Additionally, ensuring that the product supports the company’s overall strategy and goals.

•Responsible for coordinating and executing customer demonstrations working side-by-side with the Sales team performing pre and post sales duties for fortune 500 companies. I assure that all customer needs are met by providing assistance in the design, programming & installation of hardware & software platforms. Recorded & documented customer communications via Siebel and Sales Force tracking systems. Assist software developers with interpreting SQL database schemas. Perform remote and on-site application and service support including software upgrades, server installations, training and troubleshooting.

Visited strategic accounts personally and organized meetings with teams on quarterly basis to ensure understanding and gain buy-in for newly-implemented solutions. •Advised and conducted “train the trainer” courses for dispatchers, drivers and mechanics and delivered technical presentations to customers in support of product sales and marketing.•Taught management professionals and dispatchers how to monitor performance, dynamically manage routes, and how to perform data analysis on data collected from vehicle computer applications to significantly increasing productivity. •Received the Qualcomm award “For Excellence in Customer Service” for maintaining a 100 % Customer satisfaction for the entire year with all accounts.

Installed mobile device hardware and software with integrated wireless satellite communications into hundreds of commercial Class-Eight vehicles. Trained mechanics on how to install onboard computer systems and instructed them on wiring diagrams, troubleshooting satellite antennas, transceivers, and computers. •Educated thousands of drivers on how you utilize on-board computer applications to track their daily activity for the Department of Transportation. •Received a Hall of Fame award for “Outstanding effort Achievement for the Department of Transportation (DOT) Hours of Service upgrade.” Ensured that all accounts received the Federal Motor Carrier Safety Administration Hours of Service upgrades during a short time frame.