Terrell Burns Email & Phone Number

Chicago, Illinois, United States

- Provided inbound/outbound phone audio service for 800 Extended Stay America hotel sites and 500 LaQuinta Suites and Hotel sites nationwide.- Provided QA and tier 1 technical support work for Cloud5 Communications cloud based platform and hosted PBX/VOIP phone systems and hospitality industry specific network design.- Troubleshooted Polycom phone, CISCO VOIP phone and landline functionality with clients through professional and courteous customer service for an average of 600 sites nationwide.

Broadview, Illinois, United States

- Maintained websites, including content updates, debugging, and testing using CSS, XML, JSP, HTML, SQL and JavaScript to ensure efficiency.- Provided phone support for onsite staff with registration sites and self-registration applications.- Developed email campaign for marketing utilizing newsletter and reminders.

Chicago, Illinois, United States

- Installed imaging software of Windows XP on all Dell desktops and laptops.- Assisted in the development of documentation for reimaging and deployment processes.- Installed software on all Dell desktops and laptops.

Chicago, Illinois, United States

- Monitored and documented failure alerts from Autosys in an effort to increase customer satisfaction.- Provided on-site support for all applications and business process optimization consulting using Unix and Autosys. - Created documentation for failures and applications using Autosys.

Chicago, Illinois, United States

- Created web content for accounting and business process optimization consulting using XHTML and XML.- Created documentation for the data dictionary making the performance measure reusable across many contexts.- Upgraded legacy system to make benchmarking operations customer friendly using Microsoft Access.