Terrell Thomas Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

Sanford, Florida

• Oversee implementation/installation of the Jury Management system platform
• Utilize PMBOK Five Project Phases
• Set up milestone schedule and project plan to facilitate onboarding clients
• Conduct regular project status updates with customers
• Help customers define business rules and provide key process documentation
• Perform testing to ensure smooth product launch

Sanford, Florida

• Lead support team across entire Pioneer product line to meet customer business objectives
• Develop and execute strategic initiatives around workforce development, client success and service management
• Provide proactive relationship management with Pioneer’s post-implementation customer base
• Collaborate with Development, QA and Implementation to ensure critical client escalations are addressed
• Transition customers to Client Services support after successful Go Live
• Work with Customer Success team to define continuous improvement client roadmap to ensure milestones are met

Sanford, Florida

• Accountable for time, resource and stakeholder management during implementation
• Understand executed contracts and convey to clients respectively
• Perform tasks associated during each phase of Project Management Lifecycle
• Communicate project objectives and advocate for clients while adhering to deliverables
• Perform discovery at client site and obtain data for conversion
• Collaborate with clients to understand internal procedures, develop workflows and conduct product training

Information Systems And Technology Division

• Support to organization CMS, core networked applications, HRIS SaaS Product and key systems
• Advocate between organization’s internal, external stakeholders and product vendors
• Work closely with courtroom Trial Clerks to triage, escalate and resolve issues with courtroom application
• Contribute during project planning and implementation of new applications and upgrades
• Post production application support and monitoring of implemented solutions
• Installation and configuration of assigned applications within virtual non-prod environments and conduct unit testing

• Support computer hardware, software, web and networking platforms within Windows Server Enterprise environment
• Resolve service requests, break/fix incidents and provide escalation to Application Support as needed
• Windows desktop support
• Desktop, laptop, printer, network device hardware component replacement, configuration and deployment
• Support to NICE and AVAYA telephony systems
• Apple, Android and Blackberry mobile device deployment and support

Orlando, Florida Area

Highly successful sales professional with expertise in selling and installing audio/video home electronic products.