Terrence Brown Email and Phone Number

Recruiting viable candidates, training, and improving Q.A. of business processes on clinical/ business side. Clinical consultation with patients to review and recommend treatment and give in-depth theories that address patient concerns. Ethics, OSHA, HIPAA, and motivational team-building training provided for staff and resident assistants who worked at practice. Provided ongoing marketing/ SWOT analysis and forecast planning to improve revenue for company. Scheduling treatment, office logistics, radiation services, and quality control are all part of tasks used to improve business relations and retention.

Managed store, special- order and online store sales. Leader for all corporate training for sales teams throughout 12 district stores with over 1100 employees. Daily and weekly P&L reporting to stake holders and senior management with problem resolution awareness attached. Reviewed all forecasted and actual revenue data daily along with store management responsibilities and any insufficiencies were corrected or referred for immediate action. Employment entrance and exit reviews, staff counselling for 147 person store front with assessment reviews of all vendors. Logistics review and supply requests all were approved by me or the store manager. Daily stock in/out processes, safety, storage, discount services, etc. were implemented daily/ weekly/ monthly and inspected no later than quarterly. Business analysis/ Q.A. to ascertain the current functional processes, P.L.C., needs analysis, etc. then provide methodologies to solving business concerns. Coordinated with merchandising teams to reset outdated design centers and planogram construction. Liaised with senior management/ stakeholders for approval before applying deliverables to business stratagem. Marketing/ advertising services for contract sales, customer retention and needs reporting was done on a weekly basis.

Chief Operations Officer for a 109 personnel dental facility with over $25 million in revenue produced annually. The facility hosted a 4 year Dental advancement course for dentists wanting to specialize into e.g. Orthodontics or Endodontics, etc.. Daily review of P&L, organizational analysis, scheduling, employee counseling, purchase ordering, etc.. Monthly meetings with stakeholders to present responses for business functions improvements. Lead and managed team at facility for 3 1/2 years, provided project management for records training, radiation services, material mixology, research, medical coding, and various other services to stay current with all F.D.A., OSHA, and HIPAA standards.