Responsibilities include: • Working with customers and sales teams to find the best solutions for service integration and deployment. • Advance escalation point / advisor for the install & support teams (DSI, GDC, NOC) • Solutions Architect & Product Manager for customer facing products, services, and engineering request for MEG. • Training of support teams & customers in new products and services• Assisting with Q.A. & Development for scripting site inventory… Show more Responsibilities include: • Working with customers and sales teams to find the best solutions for service integration and deployment. • Advance escalation point / advisor for the install & support teams (DSI, GDC, NOC) • Solutions Architect & Product Manager for customer facing products, services, and engineering request for MEG. • Training of support teams & customers in new products and services• Assisting with Q.A. & Development for scripting site inventory configs(GitHub), testing related services, and troubleshooting. Show less

Responsibilities include: • Working with customers and sales teams to find the best solutions for service integration and deployment. • Advance escalation point / advisor for the install & support teams (DSI, GDC, NOC) • Solutions Architect & Product Manager for customer facing products, services, and engineering request for MEG. • Training of support teams & customers in new products and services• Assisting with Q.A. & Development for… Show more Responsibilities include: • Working with customers and sales teams to find the best solutions for service integration and deployment. • Advance escalation point / advisor for the install & support teams (DSI, GDC, NOC) • Solutions Architect & Product Manager for customer facing products, services, and engineering request for MEG. • Training of support teams & customers in new products and services• Assisting with Q.A. & Development for scripting site inventory configs(GitHub), testing related services, and troubleshooting. Show less

Responsibilities include: • Working with customers and sales teams to find the best solutions for service integration and deployment. • Sr. level escalation point• Project management for installations, customer request, and internal processes. • Training of support teams & customers in new products and services

Responsibilities include:• Sr level Support for Technical support teams and Customers• Project management for installations or customer / client request• Documentation of all procedures for users and other tech support staff• Disaster recovery support member for servers, network, and communications• Configuration of network equipment pertaining to Roll-outs or service repair

Responsibilities include:• Managing a team of Support Technicians for installs, travel, cases, and day to day task• Sr. level customer support• Project management for installations or customer / client request• Documentation of all procedures for users and other tech support staff• Disaster recovery support member for workstations, servers, network, and communications• Modify user and workstation accounts on the network (changes, create, deletes, policy edits)• Train… Show more Responsibilities include:• Managing a team of Support Technicians for installs, travel, cases, and day to day task• Sr. level customer support• Project management for installations or customer / client request• Documentation of all procedures for users and other tech support staff• Disaster recovery support member for workstations, servers, network, and communications• Modify user and workstation accounts on the network (changes, create, deletes, policy edits)• Train users how to use the new software and hardware as part of the roll-out• Speak with passengers officers, and crew members about upgrades of other MTN products and services• Configuration of network equipment pertaining to Roll-outs or service repair• Global travel to meet and support clients Show less

Started as a Support Tech. Lvl I Internet Deployment - Office Tech in 2006 - 2007Promoted to Support Tech. Lvl II Internet Deployment -Travel Tech in 2007 - 2010Graduated to Manager of Onboard Product support in 2010 - currentResponsibilities include:• Managing a team of Support Technicians for installs, travel, cases, and day to day task• Sr. level customer support• Project management for installations or customer / client request• Documentation of all procedures… Show more Started as a Support Tech. Lvl I Internet Deployment - Office Tech in 2006 - 2007Promoted to Support Tech. Lvl II Internet Deployment -Travel Tech in 2007 - 2010Graduated to Manager of Onboard Product support in 2010 - currentResponsibilities include:• Managing a team of Support Technicians for installs, travel, cases, and day to day task• Sr. level customer support• Project management for installations or customer / client request• Documentation of all procedures for users and other tech support staff• Disaster recovery support member for workstations, servers, network, and communications• Modify user and workstation accounts on the network (changes, create, deletes, policy edits)• Train users how to use the new software and hardware as part of the roll-out• Speak with passengers officers, and crew members about upgrades of other MTN products and services• Configuration of network equipment pertaining to Roll-outs or service repair• Global travel to meet and support clients Show less

Senior Desktop Engineer / Jr. Network Administrator / Project Lead - ConsultantResponsibilities include:Senior desktop technician for global multimedia company supporting over 30,000 workstations.Tested evaluated and recommended new workstation technologies using MS platformsInstalling, configuring, testing, and supporting applications for XP, MS 2000, and NT.Team lead of all physical equipment and peripherals inventory control.. Rolled out 200+ new workstations using… Show more Senior Desktop Engineer / Jr. Network Administrator / Project Lead - ConsultantResponsibilities include:Senior desktop technician for global multimedia company supporting over 30,000 workstations.Tested evaluated and recommended new workstation technologies using MS platformsInstalling, configuring, testing, and supporting applications for XP, MS 2000, and NT.Team lead of all physical equipment and peripherals inventory control.. Rolled out 200+ new workstations using Windows XP format to speed up user production and to prevent equipment down time.Trained users how to use the new software and hardware as part of the rolloutDocumentation of all procedures for users and other tech support staffDisaster recovery support member for workstations and serversMeet with business managing directors to discuss workstation conversionsWorked closely with CIO, CEO, and Executive Board Members on planning and support of current desktop environmentAssisted in the relocation of over 300 users and their equipment from multiple buildingsModify user and workstation accounts on the network (changes, create, deletes, policy edits) Show less

Senior Desktop Engineer / Jr. Network Administrator / Project LeadResponsibilities include:Senior desktop technician for 500 users using HelpStar.Testing, evaluated and recommended new workstation technologies using MS platformsInstalling, configuring, testing, and supporting applications for XP, MS 2000, and NT using DameWare.Inventory control – including creating a data base in MS Access for easier controlTeam lead of all physical equipment and peripherals inventory… Show more Senior Desktop Engineer / Jr. Network Administrator / Project LeadResponsibilities include:Senior desktop technician for 500 users using HelpStar.Testing, evaluated and recommended new workstation technologies using MS platformsInstalling, configuring, testing, and supporting applications for XP, MS 2000, and NT using DameWare.Inventory control – including creating a data base in MS Access for easier controlTeam lead of all physical equipment and peripherals inventory control and data entry of said items. Rolled out 375 new workstations using ghost 7.5 and 2000 to XP and 2000 format to speed up user production and to prevent equipment down time.Trained users how to use the new software and hardware as part of the rolloutDocumentation of all procedures for users and other tech support staffConfigured 9 Gateway workstations to standalone servers using Win 200 Adv ServerDisaster recovery support member for workstations and serversCustomized P.O.S hardware and applicationsMeet with business managing directors to discuss workstation conversions to the new government formatModification of user accounts on network (adding, deleting, resets, policy changes) Show less

Responsibilities included:• Tested, evaluated and recommended new workstation and server technologies to help increase productivity • Evaluated applications for new workstation technologies• Support and repair of workstations, laptops, servers, and PDA software and hardware.• Priced and purchased all equipment needed for pc’s, printers, and copiers saving the company 25% on over all yearly spending for said items• Maintain backup software and inventory of backup media using… Show more Responsibilities included:• Tested, evaluated and recommended new workstation and server technologies to help increase productivity • Evaluated applications for new workstation technologies• Support and repair of workstations, laptops, servers, and PDA software and hardware.• Priced and purchased all equipment needed for pc’s, printers, and copiers saving the company 25% on over all yearly spending for said items• Maintain backup software and inventory of backup media using Veritas Backup Exec.• Designed MS Access database to keep track of inventory, help desk problems, and user information for the CMIS-OA Department• Assisted in Telrad telephone system modifications and troubleshooting.• Upgraded all 486 pc’s to 400MHz or more• Built 2 NT 4.0 server one for So. Florida location and one for L.A. Location• Built NT 2000 server to replace 1 of the NT 4.0 servers• Wrote documentation instructing users on how to access the different software• Trained users on in Windows 98 operation • Macola system administrator• Telephone support for the sister company HealthAsure Inc. in CA• Converted a Lotus Notes database into a MS Access database for better control and use• Installed and configured Palm pilots for use with MS Outlook Show less

Responsibilities included:• Jr. applications integrator using Microsoft SMS• Built file and application servers using Compaq Prosignia 6500 • Rolled out 250+ PC's to the new Prudential format using Windows NT 4• Instructed users on how to use the new Prudential format • Documented procedures for the network changes per client installations• Oversaw survey / inventory teams in preparation of the rollout• Meet with business managing directors to discuss pc conversion… Show more Responsibilities included:• Jr. applications integrator using Microsoft SMS• Built file and application servers using Compaq Prosignia 6500 • Rolled out 250+ PC's to the new Prudential format using Windows NT 4• Instructed users on how to use the new Prudential format • Documented procedures for the network changes per client installations• Oversaw survey / inventory teams in preparation of the rollout• Meet with business managing directors to discuss pc conversion to the new Prudential application systems• Maintained inventory database of workstations and servers using MS Excel• Oversaw network backups and system management using ARCserve• Computer Helpdesk support member using Lotus Notes• Configured both laptops and workstations for LAN connectivity Show less

Responsibilities included:• Desktop support for 750+ users on a trading floor environment• Setup and deployment of modifications for over 230+ clients• Built 2 Novell 4.10 servers• Trained users how to use their new workstations• Migrated 200 clients from Novell 3.12 to 4.10• Maintained inventory of computers and servers• Computer and Server Helpdesk support member using Lotus Notes• Assisted with setup of Win DD Server