Terrence Chung Email & Phone Number

• Intune implementation and administrationo Autopilot implementation within a hybrid environmento Software deployments Creating intune and msi packages for organization applications such as Sophos and Forticliento Created and managed group policies within the devices managedo Windows updates for managed devices• Office 365 administration• Helpdesk managemento Managed the ticket queue and ensured that tickets were triaged properly • Process managemento Creating and ensuring IT processes are followed both within department and organization including employee onboarding & offboarding, hardware requests, hardware decommissioning, etc• Problem managemento Identifying reoccurring trends within the organization whether that’s within department or with our customers and developing a solution to remedy these trends• Windows Updates management• Group Policy management• Customer service managemento Piloted IT surveys to receive valuable analytics about our service from our internal customers

• Provide first level support for all the zoo’s technological assets• Computers, laptops, POS (Point of Sale systems), cell phones, printers, handheld scanners, tablets• Manage the IT helpdesk in assigning and responding to tickets within our SLA• Create and maintain user documentation• Create and implement a plan to build, configure and upgrade workstations, laptops and mobile devices on a yearly basis• Creating a deployable image of Windows 7 & 10 through WDS• Customizing those images to organizational needs• Setting up a server to be a host for a KMS license server for Windows and Office based products• Support for zoo related applications• Financial Edge, Tessitura, Profitek, Caterease, Raisers Edge, Papersave• Maintain the zoo’s 2-way radio fleet

Diploma, Computer Systems

High School Diploma