Troubleshoot laptops, check laptops for damage, Load software onto laptops for repair verification, unlock• passwords.• ● Disassemble laptops for parts that are good off bad laptops for good laptops then deliver them to repair.• ● Install and perform minor repairs to hardware, software, or peripheral equipment, following design or• installation specifications.• ● Oversee the daily performance of computer systems

• Microsoft 365 (Teams, Outlook, Office, etc.) support• Experience and knowledge in supporting iOS and Android mobile devices• Exceptional Customer Service skills (friendly, approachable, calm under fire, patience)• Proven experience as a help desk technician or in other customer support roles• Excellent teamwork, time-management, and organizational skills• Ability to diagnose and resolve basic to complex technical hardware and software issues.• Excellent verbal and written communication skills• Experience with MacBooks and Linux • Asset Management experience• Excellent teamwork, time-management, and organizational skills• Leading teams experience

Recruit and onboard new vendorsAssess geographical coverage challenges and recruit accordinglyAssist vendors with application processManage vendor profiles and their company contact informationAudit documentation provided by vendorsEnsure all vendors within the assigned region are meeting all compliance requirements and that all of their documentation is up-to-dateAct as point of contact for vendors, and help answer their questionsTrain vendors and monitor their performance using monthly scorecardsTerminate poor-performing vendors

Repaired PS3 and PS4 by way of troubleshooting, wiping data and rebuilding the systems.