Terrence Fitzpatrick Email & Phone Number

Somerville, Massachusetts, United States

•Build and maintain strong customer relationships •Manage high volume of calls professionally and efficiently •Collaborate with sales team to achieve monthly goals•Accurately estimate and sell Gentle Giant services with excellent customer service

Somerville, Massachusetts, United States

•Support Gentle Giant’s culture and values•Follow safety guidelines and provide a safe work environment at all times•Pack typical household or office items and prepare furniture and equipment•Inventory of commercial and residential customer goods to maximize revenue capture efficiency•Load, unload, or stack containers, material, or products

Boston, Massachusetts

•Maintained monthly reports to monitor patient volume trends in Oncology Clinical Trials•Communicated proactively with department leads to focus and improve workflows•Liaised with insurance and pharmaceutical companies, patients, providers to promote ease of access•Ensured compliance with medical benefit requirements and formulary coverage

Dedham, Massachusetts, United States

•Used ShopperApp to complete and stage Whole Foods online customer orders•Maintained store inventory and physical layout to optimize in-store customer experience

Quincy, Ma

•Examined patient health insurance policies for prior authorization requirements•Utilized ICD10 and CPT coding to ensure correct reimbursement for medical treatment•Collaborated with physician practices to standardize processes and foster billing knowledge•Maintained consistent time frame for service deferral and scheduling adjustment to optimize patient outcomes

Quincy, Ma

•Complied with HIPAA privacy and confidentiality guidelines in collection of demographic information•Answered multi-line phone system to respond to patient concerns and questions•Structured flexible payment programs based on individual financial circumstances•Communicated with patients regarding sensitive and confidential medical and financial information

Brockton, Ma

•Scheduled patients for various outpatient exams•Verified patient identifiers with practices and departments•Contacted patients with appointment-specific instructions and requirements•Corresponded with hospital departments regarding patient volume and staffing

Brockton, Massachusetts

•Greeted patients to busy emergency department•Collected preliminary information for triage nursing•Provided access to financial counseling for eligible patients•Coordinated access for staff and visitors to various areas of medical center

Hamden, Connecticut

Conducted nightly telephone interviews with randomly selected residents regarding issues in local, regional and national news.

Represented Hamden's Community Services Department during the Summer of 2008 on behalf of Quinnipiac University. Interacted with displaced residents to resolve disputes regarding housing. Assisted in the organization and production of Hamden's Free Summer Concert Series. Developed and maintained relationships with surrounding communities.