• Answer inbound calls and greet customers.• Assist customers with online auto refinance questions.• Perform multiple tasks/navigate multiple systems simultaneously to service customer applications or troubleshoot their issues.• Build trust and confidence with customers to help serve their needs and reach their financial goals.

Sort Associate• Work on the dock unloaded trailers.• Induct packages from the gaylords.• Divert packages to the right clusters for stow associates.Traffic Control• Audit the DSP vans.• Assist drivers finding the route.• Track time of the van waves entering and leaving the building.• Direct traffic to correct lanes.Pick and Stage• Pick large nursey routes for drivers.• Trained new associates on how to pick routes with the order of packages.• Assist for crash sorts.

• Create and organize list of delinquent payment accounts in order of severity.• Locate customers through loan documents and credit bureaus background check and skip tracing.• Attempt to collect payments on past due accounts and set up repayment plan.• Send statements of delinquency and satisfied debts to credit bureaus and initiate repossession process.

• Troubleshoot customer hardware and software and client specific equipment via chat, email, and phone.• Ask questions to gather information to effectively respond to customers and determine the source of their problem.• Use multiple client tools to walk customers through documented process of fixing software, hardware, and network problems.• Use advance technical knowledge and customer service skills to resolve customer issues.

• Conducted consumer facing activities by demonstrating key product features.• Maintained highly visible presence in designated retail store.• Partnered with client and management team to ensure product display was consistent with protocol.• Maintained all certifications on all product knowledge.• Assisted client team with sales associate training to ensure understanding of product knowledge, brand image, and brand awareness.

• Completed all aspects of opening and closing the store.• Submitted all transaction journals on daily basis.• Assisted management with staffing, recruiting, and training.• Monitored and oversaw employee performance and conducted performance reviews.

Providing customer service, helping customers find solutions for their product needs, and Providing Information on new and latest products.

Prep foods before opening of restaurant, cook to order, maintain high level of energy throughout shifts, continual sense of urgency, ensure that every station is clean before and after each use, and to keep a team based work ethic.CashierProvided Customer Service, Take Orders and Ring up Purchases, Maintained Cleanliness of Dinning Area.

• Provide high-end customer relations to providers while confirming disallowance letters.• Offer integrated solutions to providers while assisting with refunds before the close date.