Terrence James Email & Phone Number

Washington Dc-Baltimore Area

United States

• Use of Ticketing System to help customers with both hardware and software requests. • Possess excellent customer service skills. Proactive, responsive to customer needs. Demonstrated experience with Active Directory, Windows 10 deployment desktop support, Microsoft Outlook, and Microsoft Office Suite.• Creating, managing user Access. Managed groups where users will inherit the permissions of the group. Give users roles to the group. Distributed encryption keys for access to databases. • Database management, created new databases, troubleshoot any error message when attempting to access the databases. • Data transfer officer, virus scanning and transferring data. • Laptop lead, setting up laptops for meetings. Install software on laptops. (adobe, Microsoft Office, McAfee)• Administrator for Share drive access, (setting permissions, add data to share drives, reconstruct share drives when needed.) • Hardware- Installed workstations, replaced switchboxes. Troubleshoot workstation issues. Replaced monitors, keyboards, and mice. Installed and replaced Network printers. • Provided server maintenance. Reboot, restarted, and monitored storage for servers.