Multi-faceted experience spanning 25+ years across business verticals and Technology domains, providing optimum business solutions and robust technology choices. Part of the executive team, provide strategic insights and direction to drive better customer experience and positive business outcomes. Key milestones in the past:Established the Global Capability center for Giant Eagle ground upPioneering leader for the Lowe’s Offshore captive center in India evolving the global operating modelRebuilt the Lowe’s Canada eCommerce platform in a modular, scalable, cloud architectureDesigned and delivered ERP system solutions for Sony entities in Latin America and ChinaPurpose driven, result oriented and leads by example to drive excellence through teamwork
Listed skills include Service Delivery Management, Leadership, Management, Technical Service Delivery, and 13 others.