Utilizes business controls, standards and processes to develop connections and themes identifying risk.Inform and educate Business Controls and Risk stakeholders.Collaborates and partners with stakeholders through detailed analysis and explanation of business continuity and resiliency testing protocols.Delivers multiple efforts concurrently leveraging end-to-end business experiences: leadership, project management, governance, operations and technology management, and strategy… Show more Utilizes business controls, standards and processes to develop connections and themes identifying risk.Inform and educate Business Controls and Risk stakeholders.Collaborates and partners with stakeholders through detailed analysis and explanation of business continuity and resiliency testing protocols.Delivers multiple efforts concurrently leveraging end-to-end business experiences: leadership, project management, governance, operations and technology management, and strategy initiatives.Demonstrates strong working knowledge of Microsoft programs and tools including Word, Excel/Power Query, Powerpoint, Sharepoint and Access.Utilizes Bank of America Software Tools including: · ​Continuity Planning Tool (CPT)Condor (BI Portal)Asset Consolidation Engine (ACE)Remedy Show less

Coordinated release projects, infrastructure projects, migrations and ongoing maintenance projects in an Agile environment. Built client relationships. Defined project requirements and scope. Implemented controls preventing scope creep, expense bleed and ensured requirements were met.PMI-ACP Certified

Led all phases of project execution including requirements, scope, implementation, and close down. Managed and executed enterprise-wide and mid-scale hardware and software implementations.

Lead Project ManagerImplemented Avaya Voice Over IP (VOIP) solution for over 2,000 customer facing associates.Managed migration requirements and schedule for multiple call center locations. Handled project scope creep and executive management expectations.Reported on project status and progression. Presented data to executive leadership.Worked with diverse constituents including systems engineers and architects, vendors, compliance and senior managers.

Led production support for Sprint core critical applications. Directed and performed crisis management . Organized team management, budget management, resource forecasting, and client relationship building.

Coded and tested and implemented Singl.eView, a customer billing solution.

Coded, tested and implemented ad-hoc customer solutions for the IXPlus billing application. Programmed in Cobol and CL on the IBM AS/400 platform.

Provided outstanding desktop support for up to 100 office employees and customer-site staff. Platforms supported were IBM AS/400, Unix, and Windows.

Managed mid-size driver staff. Administered payroll, staff recruitment, training and performance management.

Optimized, revenue and resource allocation. Responsible for coordinating driver scheduling.