Terrence Patton Email & Phone Number

Mentor, Ohio, United States

Brooklyn Heights, Oh

• Acts as a Subject Matter Expert, Develops, updates, and leads new-hire trainings, technical trainings, and soft skills courses to enhance attendees’ abilities to service patients in a manner that emphasizes outstanding customer service both in person and over the phone.

Cleveland, Ohio, United States

• As a member of our Network Service Center Concierge Team, I am responsible for enrolling, registering, and scheduling appointments for patients into The MetroHealth System. Other duties include Concierge scheduling needs for our Physicians and Nurses, sending referral requests to our providers, provides in-office and Telemedicne scheduling and general telephone-based support to MyChart users, obtaining feedback for providers, and sending patient requests to clinics

Cleveland, Ohio

• Assigned daily workflow, after-hours rotation, monitored special requests referred by executive leadership and assisted staff with complex issues • Maintained Kronos timekeeping• produced monthly reports, created and implemented policies and procedures• Enrolled team in training seminars, and assisted with individual development plans & business goals• Responsible for hiring, onboarding, preparing and conducting annual performance reviews• Facilitated medical requests for Cleveland Clinic's President and CEO, Trustees, Philanthropic Donors, Government and Nationally Recognized Clientele• Acted as a liaison between patients and the physicians by scheduling expeditedappointments, facilitating communication, streamlining hospital admissions and private room requests• Assisted with amenities such as arranging hotel accommodations & car service,escorting patients to their appointments, dinner reservations and private tours upon request

• Provided scheduling and clerical support for the Vascular Medicine Physicians and administrative staff, by answering multi-line phones, relaying critical phone messages to the appropriate source(s) and performed additional front desk reception duties

Education record

High School Diploma