Terrence Thomas Email & Phone Number

United States

•One of sixteen and the only auditor chosen to lead the First Aspiring Leaders Program for 2019-2020 at Texas Mutual Insurance for excellence in leadership, project management, and extraordinary customer service.•Conducted and completed over 6,000 internal/external on-site audit investigations of losses through appropriate claims techniques by conducting detailed and thorough interviews, recorded statements, and securing evidence used in Work Comp claims evaluation process. •TOP GUN award recipient for 2017, 2018, 2019 and 2020 after preparing numerous in-depth premium audit reports to Special Investigations Unit (SIU) that detailed fraud risk assessments and findings which has led to over $1.5M in return company premiums from policyholders.•Selected by President and CEO to participate in the first Cultural Self-Assessment (CSA) for Texas Mutual Insurance designed to improve overall company growth and development as well as employee morale and self-worth.•Lead manager for volunteer work at Houston Regional Office coordinating, directing, and organizing volunteer work at Houston Star of Hope and Houston Food Bank as well as many other community projects throughout the city of Houston and surrounding areas. •First auditor in the 30-year history of the company to receive the Total Customer Care (TCC) Award for Excellent Customer Service for 2016 and 2017 for extraordinary customer service to field clients and educational excellence to insurance agents and brokers in the Houston area.

United States

•Conducted over 1,000 on-site audits around the US in CA, NY, TX, LA, FL, LA, NC, KY, GA, TN, MS, and AL and reviewed Insured’s accounting and financial records to ensure that they were in full compliance with Workmen’s Compensation, General Liability, and Automobile program and determine final exposures on auditable commercial lines policies. •Assist compliance with the successful execution of numerous test audit and compliance programs that included testing and reporting while compiling monthly, quarterly, and annually along with Sarbanes-Oxley findings. •Responsible for analyzing company financial statements to identify and communicate hidden labor costs and additional risk exposure to policy underwriters.•Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.

United States

•Oversaw and assisted loss control, risk, and Special Investigations Unit (SIU) Management team on the development of new compliance program that helped identify new risks and provide immediate guidance to new compliance issues and criminal activity. •Developed, implemented, and led a new construction program via a review of subcontractors that generated $100+ million dollars in new business for the company. •Received 5+ CNA Gold FOCUS and “Going the Extra Mile” awards for excellence in production, customer service, and quality and along with numerous other customer service awards.