Terrence D. Email & Phone Number

Southern California

Analyzed client needs and challenges through comprehensive technical analyses.Developed tailored technical solutions aligned with client objectives and industry best practices.Led successful implementation of recommended solutions, integrating hardware, software, and systems.Provided ongoing technical support and troubleshooting to ensure system reliability and performance.Collaborated with clients, stakeholders, and cross-functional teams to achieve project… Show more Analyzed client needs and challenges through comprehensive technical analyses.Developed tailored technical solutions aligned with client objectives and industry best practices.Led successful implementation of recommended solutions, integrating hardware, software, and systems.Provided ongoing technical support and troubleshooting to ensure system reliability and performance.Collaborated with clients, stakeholders, and cross-functional teams to achieve project objectives.Maintained accurate documentation of technical processes and project activities.Conducted training and knowledge transfer sessions to enhance client and staff technical proficiency.Stayed updated on emerging technologies and industry trends to incorporate relevant advancements into recommendations. Show less

United States

Motivated and detail-oriented Entry-Level Computer Technician with a strong passion for technology and a foundational understanding of computer hardware, software, and troubleshooting. Eager to apply academic knowledge and hands-on experience gained through coursework and personal projects. A quick learner with excellent problem-solving abilities and a strong desire to grow in the field of IT support.Hardware Diagnostics and RepairSoftware Installation and… Show more Motivated and detail-oriented Entry-Level Computer Technician with a strong passion for technology and a foundational understanding of computer hardware, software, and troubleshooting. Eager to apply academic knowledge and hands-on experience gained through coursework and personal projects. A quick learner with excellent problem-solving abilities and a strong desire to grow in the field of IT support.Hardware Diagnostics and RepairSoftware Installation and ConfigurationTroubleshooting and Problem-SolvingOperating System Knowledge (e.g., Windows, macOS, Linux)Basic Networking ConceptsCustomer Service and CommunicationTime Management and Prioritization Show less

Chino, California, United States

Procurement Specialist with expertise in sourcing goods and services to meet organizational standards. Responsibilities include vendor evaluation, contract negotiation, inventory management, and trend analysis for pricing decisions. Committed to staying updated on industry trends and ensuring cost-effective procurement.

Irvine, Ca, United States

The Licensed Insurance Agent provides excellent customer service by responding promptly to all inbound calls related to renter’s insurance policies with a focus on obtaining new sales and policy retention. Role also provides assistance with payments, billing issues, website troubleshooting, some claims & coverage inquiries, and servicing inquiries requiring a Property & Casualty Insurance License. Answers inbound phone calls to assists apartment residents in obtaining new insurance… Show more The Licensed Insurance Agent provides excellent customer service by responding promptly to all inbound calls related to renter’s insurance policies with a focus on obtaining new sales and policy retention. Role also provides assistance with payments, billing issues, website troubleshooting, some claims & coverage inquiries, and servicing inquiries requiring a Property & Casualty Insurance License. Answers inbound phone calls to assists apartment residents in obtaining new insurance policies. Is able to explain product and additional coverage and makes recommendations for coverage's.Is able to identify the correct renter’s insurance product for the customers residence.Works to retain policyholders who inquire about cancelling through open listening and policy review of customer issues.Also assists with inbound phone calls to help renter’s insurance policyholders with servicing transactions, such as processing payments, answering billing inquiries, website navigation, and some claims & coverage inquiriesAlso responsible for assisting renters with policy rewrites and policy edits.Processes policyholder servicing transactions accurately and within a timely manner.Understands aspects of internal billing system as it pertains to policy coverage. Identifies and communicates transactions; evaluates and makes decisions regarding payment plans and alternative payment arrangements.Assists in training new hires by helping conduct side-by-side job shadowing.Manges and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.Utilizes online reference materials to provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge. Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and internet.Documents tasks and customer interactions as required. Show less

Chino, California

Dedicated and results-oriented Automotive Case Manager with expertise in efficiently managing and resolving automotive cases. Possesses strong technical knowledge, exceptional organizational skills, and a commitment to delivering top-notch customer service. Skilled in effective communication and collaboration to streamline case resolution and ensure client satisfaction.Automotive Case ManagementCustomer LiaisonTechnical ProficiencyProblem-SolvingCoordination and… Show more Dedicated and results-oriented Automotive Case Manager with expertise in efficiently managing and resolving automotive cases. Possesses strong technical knowledge, exceptional organizational skills, and a commitment to delivering top-notch customer service. Skilled in effective communication and collaboration to streamline case resolution and ensure client satisfaction.Automotive Case ManagementCustomer LiaisonTechnical ProficiencyProblem-SolvingCoordination and CollaborationQuality AssuranceReporting and AnalysisExperience:Managed automotive cases, coordinating with stakeholders for timely resolution and maintaining accurate records.Acted as a primary contact point for customers, addressing inquiries and providing updates on case status.Utilized technical expertise to categorize and diagnose automotive cases accurately, facilitating effective solutions.Collaborated with cross-functional teams to enhance case resolution processes and maintain high-quality standards.Generated regular reports to analyze case trends and performance, identifying areas for improvement. Show less

Detail-oriented and proactive Recall Specialist with a strong background in managing product recalls efficiently. Proficient in coordinating recall processes, communicating with stakeholders, and ensuring compliance with industry regulations. Adept at problem-solving and prioritizing tasks to achieve timely and accurate recall resolutions.Key Skills:Product Recall ManagementStakeholder CommunicationCompliance and Regulatory AdherenceProblem-SolvingPrioritization… Show more Detail-oriented and proactive Recall Specialist with a strong background in managing product recalls efficiently. Proficient in coordinating recall processes, communicating with stakeholders, and ensuring compliance with industry regulations. Adept at problem-solving and prioritizing tasks to achieve timely and accurate recall resolutions.Key Skills:Product Recall ManagementStakeholder CommunicationCompliance and Regulatory AdherenceProblem-SolvingPrioritization and Time ManagementDetail-OrientedDocumentation and Record-KeepingExperience:Led product recall efforts, coordinating with cross-functional teams to initiate and oversee the recall process.Maintained open communication channels with stakeholders, providing regular updates on recall progress and addressing concerns.Ensured compliance with industry regulations and internal protocols throughout the recall lifecycle.Implemented effective strategies for identifying affected products, assessing risks, and executing appropriate recall actions.Prioritized tasks and managed timelines to achieve efficient recall resolutions and minimize potential risks. Show less

San Bernardino

Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy. Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or non-conformance to specifications. Requisition and store shipping materials and supplies to maintain inventory of stock.Determine shipping methods, routes, or rates for materials to be shipped. Pack, seal, label, or affix postage to prepare materials for shipping, using hand… Show more Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy. Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or non-conformance to specifications. Requisition and store shipping materials and supplies to maintain inventory of stock.Determine shipping methods, routes, or rates for materials to be shipped. Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter. Deliver or route materials to departments using hand truck, conveyor, or sorting bins. Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials. Compute amounts, such as space available, shipping, storage, or demur-rage charges, using computer or price list. Show less

San Bernardino, California

Highly organized and detail-oriented Mortgage Service Specialist with a solid background in mortgage servicing operations. Proficient in managing loan portfolios, facilitating payment processing, and providing exceptional customer service. Adept at ensuring compliance with industry regulations and enhancing operational efficiency.Mortgage ServicingLoan Portfolio ManagementPayment ProcessingCustomer ServiceRegulatory ComplianceData ManagementCommunication and… Show more Highly organized and detail-oriented Mortgage Service Specialist with a solid background in mortgage servicing operations. Proficient in managing loan portfolios, facilitating payment processing, and providing exceptional customer service. Adept at ensuring compliance with industry regulations and enhancing operational efficiency.Mortgage ServicingLoan Portfolio ManagementPayment ProcessingCustomer ServiceRegulatory ComplianceData ManagementCommunication and Interpersonal SkillsManaged a portfolio of mortgage loans, overseeing payment processing, escrow accounts, and loan modifications.Provided exemplary customer service by responding to inquiries, resolving issues, and guiding clients through mortgage-related processes.Ensured compliance with regulatory guidelines and internal policies, conducting regular audits to maintain adherence.Collaborated with internal teams to streamline mortgage servicing processes, enhancing operational efficiency and reducing turnaround times.Utilized effective data management practices to maintain accurate and up-to-date loan records and customer information. Show less

Irvine, Ca

Detail-oriented and motivated Entry-Level Accounting Clerk with a solid educational background in accounting principles and practices. Proficient in data entry, record-keeping, and financial analysis. Eager to apply academic knowledge and develop practical skills in a professional accounting environment. Strong aptitude for learning new technologies and software applications.Financial Data Entry and ManagementRecord-Keeping and DocumentationAccounts Payable and… Show more Detail-oriented and motivated Entry-Level Accounting Clerk with a solid educational background in accounting principles and practices. Proficient in data entry, record-keeping, and financial analysis. Eager to apply academic knowledge and develop practical skills in a professional accounting environment. Strong aptitude for learning new technologies and software applications.Financial Data Entry and ManagementRecord-Keeping and DocumentationAccounts Payable and ReceivableFinancial AnalysisMicrosoft Excel and Accounting SoftwareAttention to DetailTime ManagementCompleted academic projects focusing on financial data analysis, budgeting, and creating financial statements.Utilized spreadsheets and accounting software to manage and organize financial data accurately and efficiently.Participated in internships or volunteer experiences where attention to detail and accuracy in financial transactions were crucial.Engaged in team projects that required collaboration and communication to achieve common financial goals. Show less

Irvine, Ca

Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Handled all media and public relations inquiries. Served as central point of contact for all outside vendors needing to gain access to the building. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes, and handled all outgoing correspondence.

Norco, Ca

Effectively made suggestions to customers for additional items, increasing personal and department sales. Met or exceeded inventory goals on a regular basis for eighteen consecutive months. Assist Department Manager whenever needed, covering shifts for absent employees and during rush times. Responsible for meticulous record keeping and database management, of inventory. Kept store displays in perfect order, returning items to their proper place and designing displays for new or updated… Show more Effectively made suggestions to customers for additional items, increasing personal and department sales. Met or exceeded inventory goals on a regular basis for eighteen consecutive months. Assist Department Manager whenever needed, covering shifts for absent employees and during rush times. Responsible for meticulous record keeping and database management, of inventory. Kept store displays in perfect order, returning items to their proper place and designing displays for new or updated products. Prepared department for upcoming sales, marking displays shelves and racks with appropriate signage. Handled customer complaints and employee disputes in the absence of Department Manager. Responsible for greeting and assisting customers when they arrive in the store. Provided information and recommended appropriate product suggestions given customer circumstances and needs. Show less

Fontana, Ca

Greeted more than 100 customers daily responded to their inquiries helped them locate products and offered assistance in the store.Efficiently bagged groceries for more than 70 customers each day. Maintained store cleanliness addressed spills and sanitized required areas. Ran price checks retrieved products and returned stock to appropriate aisles. Transported groceries out to customers' cars and loaded grocery bags into their vehicles. Collected more than 50 grocery carts from parking lot… Show more Greeted more than 100 customers daily responded to their inquiries helped them locate products and offered assistance in the store.Efficiently bagged groceries for more than 70 customers each day. Maintained store cleanliness addressed spills and sanitized required areas. Ran price checks retrieved products and returned stock to appropriate aisles. Transported groceries out to customers' cars and loaded grocery bags into their vehicles. Collected more than 50 grocery carts from parking lot daily. Cleaned and dried soiled and wet carts. Show less

Computer And Information Sciences And Support Services

Currently Working on College Education

High School Diploma, General Studies

General Education, General Education