Terrence Thomas Email & Phone Number

Since graduating I've worked in Customer Operations for Monzo, a fin-tech challenger bank. During this time, not only have I over-achieved my targets on the frontline by solving complex customer queries through their chat, calls and email service, but I've also contributed to improvements in the wider customer operations team and helped to guide others with the knowledge I've gained during my time in the role. Furthermore I specialise in the premium subscription service and business banking, which are two areas of the business that have been crucial to generating revenue and customer growth.

Throughout my time at university, I worked as an ambassador. The main tasks I have to carry out and the key skills I have learned are:- Representing and promoting the university at events such as open days and conferences which has improved my skills in public speaking, time management and teamwork.- Being a positive role model for people from disadvantaged backgrounds who wish to attend university.- Carrying out administrative duties such as inputting data and handling data-sensitive mail.

Newquay

During my gap year, I worked full time as a Customer Assistant at a Tesco Express. This position required me to adapt quickly as I multi-tasked between:- Customer service (strengthening my communication and personable skills).- Cash handling and counting (a testament to my trustworthiness).- Stock control and shelf stacking (organisational and planning skills).

Creative Writing Ma

Ba English And Politics (Hons), 1St

My degree has given me incredibly useful skills such as the ability to research, critically analyse, manage time, communicate well, write.