An experienced Transformation professional with a passion for true customer advocacy. Specialising in delivering customer experience (CX), operational, digital, AI and continuous improvement (CI) excellence. A trusted collaborator and leader who values honesty and integrity and works hard to make a positive difference across Private, Public and Voluntary sectors. Experience extends to strategic, operational, client and quality management, as well as consultancy. Demonstrating an ability, as a confident leader, to build strong long- term relationships, think both strategically and commercially and hold a positive, innovative and inclusive attitude.