- Supervise, manage and motivate customer service team.- Provide coaching, mentoring, strong leadership and training requirements to customer service team.- Have extensive understanding of professional customer service to enable facilitation of effective and efficient service.- Evaluate staff performance, setting, recording and managing KPI's.- Maintain office facilities and maintenance requirements. Monitor and manage office supplies.- Oversee the management, administrative and maintenance of company records.- Develop and implement office policies and procedures to ensure smooth functioning of the office.- Design and implement appropriate record-keeping and filing systems.- Ensure compliance with OH&S policies.- Liaise with Management on operational matters.- Oversee and administrate key accounts, customer complaints or ongoing issues.- Chair and run OH&S and administration meetings.- Attend, present and contribute to management team meetings.- Assist in recruitment of staff, advertising, shortlisting, interviewing and selecting.- Assist in on boarding and inductions of new staff, training on procedures, processes and systems for all staff.

 To supervisor an administration team of eight (8), consisting of three (3) project, three (3) high volume administrators and two (2) estimators. Have extensive understanding of all administration roles to enable facilitation of effective and efficient management. Review, design and implement new processes and procedures in conjunction with Financial Controller. Perform audits of commercial quotes and orders to ensure correct pricing and processed have been followed. Review and approve all commercial supply contracts and purchase orders. Negotiate the exclusion of clauses that are in conflict with policies.  Review large and long term supply contracts to ensure supplier pricing and terms are reflected in the supply contract. Approved daily time sheets for all staff. Liaise with Financial Controller and Commercial Manager on operational matters. Assist finance and administration team in relation to Commercial account enquires. Assist in the implementation and adoption of the new ERP system (NetSuite). Chair and run monthly administration meetings. Attend, present and contribute to monthly commercial management team meetings. Recruitment of new administration staff, advertising, shortlisting, interviewing and selecting. On boarding and inductions of new staff, training on procedures, processes and systems for all staff. Provide coaching, mentoring, strong leadership and training to all administration staff for the purpose of developing a skilled team of interchangeable support staff. Evaluate administration performance including individual staff performance

Responsibilities Coordinate a wide range of services to assure efficient operation of the office. Manage procurement of office supplies, equipment, and resources for the effective operation of the office and warehouse. Supervises, assigns and monitors work of administration staff focusing on quality, time management, and training. Mentor Operations Manager and oversee warehouse functions, purchasing, and staff. Full accounts payable and receivable functions. Time sheets and payroll for 40 employees plus. All HR related functions including recruitment, interviewing and dispute resolution.

Responsibilities – Office Manager Coordinate day to day running of the office. Procurement of office supplies, stationery and equipment. Maintain office, building services, cleaning and external warehouse facilities. Maintain office security after hour security and company closures.  Supervises, assigns and monitors work for administration and accounting staff focusing on quality, time management and training. Order and supply new staff with required uniforms and PPE, adequate stock available for site and office staff. General office expenditure and yearly budget. Co-ordinates and oversee blue collar payroll. Co-ordinate and oversee accounts payable and receivables, timelines, monthly reconciliation, tracking and reporting.  Recruitment of new staff, advertising, short-listing, interviewing and arrangement of interviews, medicals and starter packs. On-boarding and inductions of new staff Training on procedures, processes and systems for all staff. Provide strong leadership, training and coaching to all administration and junior staff.Responsibilities – Personal Assistant to General Manager Day to day diary co-ordination and contacts. Control and review emails, categorizes order of importance, actions general emails. Provide administrative and secretarial support to General Manager and as required to Construction and Business Development managers. Preparation of presentation of monthly and quarterly financial, project, safety and personnel reporting. Create and format reports and presentations. Assist with documentation requirements and manages procedural documentation control. Co-ordinates and mange’s travel bookings (domestic). Organises and co-ordinates events.Achievements Set up and maintain Victorian office (start-up business, head office in Perth).  Source new office, design, procurement and project manager fit out and move.

Responsibilities  Day to day co-ordination of office and reception. Stationery stocks and supplies and maintenance of documentation. Accounts receivable/payable (QuickBooks).  Quarterly Business Activity Statements. Payroll and superannuation (QuickBooks). End of financial year including salary/wages, superannuation and journals. Insurances, workers compensation, building licenses. Build and maintain relationships with developers, suppliers and contractors. Liaising with electrical and gas authorities, architects/draftsmens, building surveyors and engineers. Quotations including estimating and take-off's. Client liaison including design, contracts, variations, selections and hand over.Achievements Capability to fully estimate single and multiple dwelling developments. Development of relationships with clients and making a concept become a reality.

Responsibilities – Office Manager Day to day co-ordination of office and administration staff  Office stocks and supplies, archiving and maintenance. Inductions for new staff and ongoing training for all staff. Accounts receivable/payable (MYOB) Quarterly Business Activity Statements. Payroll and superannuation (MYOB). End of financial year including salary/wages, superannuation, depreciation and journals. Insurances, workers compensation, building commission lodgements. Build and maintain relationships with clients, suppliers and contractors. Recruit administration staff, assist with recruitment of other staff.Responsibilities – Personal Assistant to Managing Director Day to day meeting co-ordination. Support on both office related matters and personal matters. Support for outside committees and boards Managing Director resided over.Achievements Development of an office procedures manual and its implementation.  Design and project management of the installation of the office kitchen.