Terri Davies Email and Phone Number

First point of contact service delivery for State Government Services. • Receive, respond and action requests for SSQ stakeholders and customers, using multiple channels and resources, to ensure timely and accurate service delivery to maintain compliance with quality and service standards guidelines.• Undertake post call administrative activities including transactions, requests, referrals and processing tasks, for SSQ customers in line with quality processes to ensure service standards and benchmarks are achieved.• Deliver quality customer service in line with call resolution, control and adherence policies, in order to maintain cost effective service delivery for SSQ stakeholders.• Contribute to internal innovation activities and working groups, for SSQ, to ensure continuous improvement and the delivery of effective and efficient operations and relationships with Clients and Stakeholders.• Respond and interact professionally, consistently and courteously with SSQ customers and stakeholders, to ensure SSQ and Queensland Government services are positively promoted.Current HRCO – DSITI Harassment Referral Officer• Trained to assist managers and employees in preventing and resolving harassment, discrimination and workplace bullying issues. Initial confidential point of contact across the division