Terri J Phillips Email & Phone Number

Lakeland, Florida, United States

Winter Haven, Florida, United States

• Conduct audits of daily landfill scale house paperwork, credit card transactions and payments on account.• Perform data analysis for daily, weekly, monthly, and annual reports as per contract and division requirements.• Work closely with haulers to ensure compliance to Polk County Ordinance 13-069.

Las Vegas, Nv

• Assigned and monitored clerical, administrative and secretarial responsibilities and tasks among office staff.• Managed relationships with vendors, ensuring that all items were invoiced and paid on time.• Coordinated executives' schedules, calendars and appointments.

Las Vegas, Nevada Area

• Assisted Director to locate billing error resulting in loss of revenue totaling 1.2 million per quarter.• Created an onboarding checklist and delivered new hire training. Assessed trainees' initial performance and identified areas for further coaching. Reduced turnover rate by 75%.• Assumed role of Project Manager for Customer Service Workshop geared towards 200+ service personal. Resulted in morale improvement and customer satisfaction questionnaire score increase from 2.7 to 4.2.

Las Vegas, Nevada

• Oversaw front reception desk operations including mailroom responsibilities.• Managed calendars for executives, meeting rooms and product showroom.• Created and maintained a fair budget for office supplies, catered events and travel.• Maintained abandoned call rate of less than 3% annually.

Las Vegas, Nevada

• Worked closely with multiple departments to guarantee processing of all orders. • Processed billing for all parts orders and service requests.• Monitored service schedules of 120+ technicians nationwide.• Created and maintained department standard operating procedures (SOP), weekly, monthly and yearly key performance indicator (KPI) reports.

Las Vegas, Nevada Area

• Set up on-site retail store for seasonal camp• Collect and record funds for 150-200 campers per week• Managed campers personal expenditures in on-site store• Create invoices for all parents/guardians and reimburse any unused funds• Conducted comprehensive biannual inventory

Las Vegas, Nevada Area

• Reorganize filing system for invoices• Assist with marketing reception desk duties• Review layout design for future advertisements• Comprehensive budget analysis to meet yearly expectations• Meet weekly deadline for advertisements in local magazine• Coordinate with front desk to ensure all promotion material stayed current• Daily check of attraction posters for damage and update weekly with new promotions

Las Vegas, Nevada Area

• Answer phones during over night hours• Obtain information about broken/malfunctioning product• Keep list of pending service requests and prioritize accordingly• Relay information to technicians including potential parts that might be required for repair• File copies of invoices and service tickets once processed• Prep customer invoices for mailing

Henderson, Nv

• Bag groceries for customers• Assist customers with carry-out services • Clearing parking lot of shopping carts and debris• Verifying prices of items• Quickly obtaining additional items for customers during check out• Directing customers to location of items • Assist managers with receiving of incoming products• Assist with restocking of shelves when product was low• Restocking check stands with essentials (bags, cleaning products, register tape… Show more • Bag groceries for customers• Assist customers with carry-out services • Clearing parking lot of shopping carts and debris• Verifying prices of items• Quickly obtaining additional items for customers during check out• Directing customers to location of items • Assist managers with receiving of incoming products• Assist with restocking of shelves when product was low• Restocking check stands with essentials (bags, cleaning products, register tape, ect)• Removing trash from all check stands and outside receptacles • Slicing meats and cheeses according to customer's satisfaction• Ensure all deli salads appeared fresh throughout shift• Meticulously close deli/bakery at the end of shift (including countdown of till) • Provide cake decorating services for customer's last-minute requests Show less

Bachelor Of Arts - Ba, Communication And Change Management, 3.6

Activities and Societies: Jester's Performing Improv group

Aa, General Studies, 3.4 Gpa

Activities and Societies: Concert Choir Studied Education, Mathematics, Anthropology and Graphic Design.

High School, 2.7 Gpa

Activities and Societies: Bowling - Lettermen