Work with individuals on computer training and issues

Office Assistant, utilizing technology to improve and track business processes to increase account receivables, payroll and collections.

Organization responsible for providing distributed image capture across all points-of-presentment; Providing tier 3 support for ASP operations to customers utilizing various check capture systems to submit image cash letter (ICL) files to web based system with daily delivery of aggregated files to banksParticipate in testing and analysis of bank image cash letter requirements in conjunction with Metavante standardsWork with development on customer requirements and the integration with existing codeProvide tier 3 support to tier 1, 2 and customers on deposit issues and questionsAnalyze ICL files delivered to banksDeveloped documentation and training to Tier 1 and 2 support personnel

Businesses created to focus on properties in foreclosure through negotiations of short sales with banks, for purchase and rental, or resale, and to manage real estate negotiated notes and independent agent sales and services

Providing pre and post sales technical expertise for customers, sales executives, service technicians, and analysts throughout the sales cycle. Primary lead for software and professional services sales.Developed and implemented an integrated Windows NT and UNIX based customer solution for Southwestern Bell.Successfully researched Sun TCP/IP and Novell IPX/SPX connectivity solution, which was tested, documented and implemented nationwide. Identified as the "go to" individual on complex customer application and operating system issues.Created and maintained superior demonstration facility, integrating Apache based SQL server application, NT and 2000 servers, XP Professional, and NT workstation, to operate seamlessly in a networked environment to showcase product portfolio.; Regional office responsible for providing technical support to 13 southeastern states and local departments.

Responsible for providing UNIX, Windows, and network system administration for 400 people within the regional office and 13 states. Researched, developed, and automated distribution of technical information utilizing relational database technology on UNIX platform. Recognized for developing the State Informer publication to provide networking, operating system, and application support for nationwide distribution.To address multiple network issues, persuaded a coworker and management on implementation of weekend work to minimize departmental impact and the change in scope of support, to improve customer satisfaction.; Teaching and research institution providing medical expertise on the relationship between pharmacological products and the cardiovascular system.