Terri Poole Email and Phone Number

Trains all new hire Providers and Clinical Support Staff for the organization in the use of EPIC EMR. Perform site visits to all departments to offer guidance in proper use and workflow suggestions for EPIC. Assist in solving issues that arise in the use of EPIC, investigate and offer the solution or contacted the help desk to assist. Perform administrative duties, such as developing newsletters, excel spreadsheets for special projects and project plans. Super User in the use of Dragon Medical One and provide training on the usage of Dragon to all UMCMG providers. Trained in the use of DMS/Scanning software, wrote the policy to be used by the organization across all regions. Worked with the Director of Quality in validating quality measures, provided training to providers on how to meet those measures. Provide at the elbow training to all providers and to clinical staff as requested. Credentialed Trainer for Epic, Certified in EpicCare Ambulatory.

Supervised office staff of 12 and managed daily clinical operations of a medical practice. Developed solutions as part of quality management team. Designed, developed and implemented multiple clinical policies and work flows for every day operations. Handled complex issues and multi-task projects in a professional and timely manner. Established, monitored the staff in correct charting requirements for patients. Perform Epic EMR training for new staff members and continuing education on Epic upgrades for current staff. Oversaw $ 100,000 of medical supplies and equipment on an annual basis. Maintained CLIA and State Letters of Exception for three offices.