Terri Graham Email & Phone Number

Huntersville, Nc, Us

Charlotte, North Carolina Area

Manage multiple warehouses nationwide.Ensure compliance with OSHA and other safety standards.Training and developing teams while leading warehouse operations.Project Management.Interpreting data, delivering meaningful results and operational reports.

Charlotte, Nc

Working with overseas agents to facilitate the transportation of import cargo. Primary responsibilities include customer service updates, liaison of information between agents and importers, coding for US Customs Entry, follow through to delivery to ultimate consignee and final invoicing.

Huntersville Nc

Angels of '97 began in 1997 to honor the lives of five students who graduated in spirit only from North Mecklenburg High School Class of 1997. Angels of '97 has grown in the past years to provide over $450,000 in scholarships to local high school students (North Meck, Hopewell and Hough High Schools) to assist with higher education. We also reach out to families of over forth other "angels" as part of our ministries group. We raise funds through an annual Spaghetti Dinner and 5K each March and a Golf Tournament each September with the help of local sponsors.

Managed a team of fourteen employees, which processed all exception items from GTE Remittance Processing Center. Conducted employee annual performance reviews and implemented professional growth track for each employee. Produced weekly an monthly reports for management review using Microsoft Word, Excel and PowerPoint software. Tracked and analyzed various exception items to improve center reliability and revenue security. Improved processing time of exception items to meet and exceed department goals and objectives. Produced and reviewed training material. Initiated and performed training in call centers to educated Customer Service Representatives on the payment centers functions. Reviewed and updated training manuals for three separate billing systems

Coordinated and tracked the daily workflow of Customer Support Services Team. Produced, maintained and analyzed daily, weekly and monthly productivity/accountability reports. Maintained employee attendance and personnel files.

Created and maintained department statistical data to include delinquency reports and bad debt percentages for the Houston Call Center. Reviewed monthly budget comparison reports to verify expenses. Provided professional customer service and addressed customer complaints before reaching managerial level. Provided written communication responses to Attorney General and Better Business Bureau complaintsProject Management. Major participant in the development and coordination of the opening of the Houston Call Center to include staffing, build out, training and scheduling.

Collection resolution of delinquent accounts through phone contact using an auto dialer and written communication. Negotiated payment arrangements with customers requiring assistance. Verified adherence to payment arrangement with detailed follow through procedures. Assisted with DEA accounts to provide tracking for government agencies to guarantee payment Process team participation. Served on multiple process teams to investigate, analyze and research problem/delays in the payment processing system. Through benchmarking and inquiry developed a detailed plan to improve the payment process providing timely and accurate payment application. Formally presented findings and recommendations to Executive Management for implementation approval.

Education record

Education record

Core curriculum and accounting 50 Semester Hours. Military Basic Training