Terri Wright Email & Phone Number

Responsible for overseeing IT Governance, tracking Business Solutions costs, and facilitating the collection and distribution of key metrics to executives and key personnel in the IT Organization.

Directed the roles and responsibilities for team of internal IT consultants in providing solution consulting and supporting the analysis, development, and implementation of business initiatives which required IT development.

Individual contributor providing solution consulting and facilitating communication between business and IT during the requirements, development, and implementation of "Validator" project. (Accounting cash reconciliation system between all (3) billing systems, bank deposits, POS, Lockbox, and all points of cash collections.)

Internal consultant specializing in billing and payments. Responsible for creating and implementing processes and programs focused on increasing the ease and use of non-walk-in payment options for customers and customer-facing employees.

Directed multiple call centers in various states in meeting the key metric standards and customer service objectives for Alltel. Responsible for the following call centers: Little Rock Call Centers including Customer Service, 24 Hour Call Center, Technical Support, CLEC, RAC; Augusta, Ga; Gainesville, Fl; Longview, Tx; Springfield, Mo; Grand Island, Ne; Omaha, Ne.