Terri Sullivan Email & Phone Number

Spartanburg, Sc

Receive, process, and ensure accuracy of customer orders. Work with planning, purchasing, scheduling and production departments to meet customers expectations. Complete quality documentation according to quality procedures. Track and communicate order status to customers and proactively resolve any issues with internal departments. Create order deliveries as per the customers specifications in a timely manner. Work with internal departments to proactively identify and pose solutions to exceptions to ensure customer satisfaction and then communicate order exceptions and solutions to customers. Create any customer reports as needed.

Versailles, Kentucky

I am the liaison between the customer, sales, and all production areas including but not limited to: Scheduling, Paper, Imaging, Press, Finishing, Inventory Control, and Distribution. I communicate both the customer instructions and requirements of each job to all production areas. In addition, I am responsible for overall production of printed product including planning, troubleshooting, and reporting of the production process for Quad and my customer.

Sunrise, Florida

Quad/Photo-Miami (small business unit of Quad/Graphics)Played a key role in establishing new commercial photography studio after a transfer to Miami. Built customer relations and new business. Administered all projects to expedite and coordinate production. Managed all office administration including purchasing, paying vendors/freelancers, verifying timesheets.

Located inside The National Geographic Society, Washington, DCExceeded customers’ expectations through superior customer service and project management of the premedia production process. Introduced customers to new technology thereby improving workflows and profitability for both the customer and Quad/Graphics. Generated quotes, schedules, and billing for books, magazines, catalogs and promotional pieces for the National Geographic Society and others. Trained in Lean and ISO 9000:2001, ISO - Customer Satisfaction.

Managed and coordinated all aspects of premedia production with the client in getting their projects completed on schedule and to specifications. Generated production schedules and billing for books, magazines, catalogs and promotional pieces. Analyzed monthly financial report to determine where to achieve efficiencies.

Ba, Political Science

Sales Effectiveness