Terri Dunkley Email & Phone Number

Working with a Customer Service Director to manage print jobs for assigned customers through all aspects of production. Includes: Entering information into electronic job ticket, maintaining communication with customers and all departments in person and by phone, email (Lotus Notes) and Instant Messaging. Generating reports using Excel. Researching and resolving customer concerns and problems. Filing, billing, covering front desk and working on production floor as needed.

Managed Beltone hearing aid sales office. Controlled schedule of 1-3 salesmen. Supervised appointment setters, managed calender, communicated with insurance companies, vendors, other Beltone offices and customers. Dealt with complaints. Tracked sales and commissions.