• Manage communications with season ticket holders reviewing full event calendar for inquiries and subscription adjustments• Accelerated ticket sales and subscription orders for concerts and events by tabling through subscription renewal season, preparing marketing materials, and tracking new subscriber purchases

• Sourced top campus talent for positions via Handshake, referrals, and email outreach to exceed staffing requirements for Residence Life and Student Housing office • Developed event logistics encompassing timeline dates, data submission and verification plans, vendor communication, budget management, and event evaluation for faculty and employee banquets • Primary point of contact for resident assistants on complaints and conflicts in escalation process • Re-invented legacy auditing process by implementing survey data to track performance and provide real time issues automatically reported to facilities for follow-up work orders • Designed map markers for seamless installation on overall campus map in coordination with Office of Facilities and Planning• Maintain upkeep of all internal performance progress communications, updated staff rosters, and training documentation• Created and facilitated staff training session for 100+ staff, including interactive activities for retention, call and response questions, and scenarios for in-depth understanding of employee expectations and responsibilities

• Supported the planning and execution of engaging resort classes and activities, thematically based on guest feedback and company milestones.• Analyzed guest experience reports covering reservations, resort activities, pricing, facility concerns, and room cleanliness to improve overall guest satisfaction.

• Composed nightly audit reports of key inventory, occupancy goals, and unfulfilled guest payments communicated to owner, property manager, and sales department daily.• Implemented safety and security procedures during emergencies, such as the February 2021 snowstorm, serving on-call and creating a written standard emergency procedure guide.