Terrie Walker Email & Phone Number

Oakland, California, United States

Training Manager responsible for the overall planning and implementation of Epic end-user training program and ongoing education and maintenance of training program after go-live. Role included: * Training Administration and Planning: Role mapping of end users to Epic-specific training modules, development and communication of training schedules and classes and managing the complexities of moving quickly from classroom environment to virtual training during COVID-19* Implementation of a new Learning Management System (Cornerstone) for the registration and tracking of students and storage of student exercises and e-learning materials* Recruiting, hiring and management of training team consisting of FTE's and consultants: Management of onboarding Principal and Credentialed Trainers for clinical, revenue, patient access and analytics training development and just-in-time delivery of end user training* Recruitment and education of internal and practice-specific Super Users for post-go-live support: Ensured additional 'deep dive' education of Epic through weekly sessions* Provide communications to various stakeholder groups throughout project to plan and prepare for the delivery of training and post go-live support.* Post implementation support of practices through various educational sessions on top issues, provided Thrive Sessions to build expertise and increase Physicians' productivity and New Hire Epic training for practices bringing on new staff. From June 2020 - July 2021, led and managed the virtual training of Epic with 600+ classes to 900+ Physicians, their clinical staff, billers and B&T's internal employees on Epic's Foundation modules across a multi-waved approach.

Nashville, Tn

TRAINING AND COMMUNICATION DESIGN, DEVELOPMENT AND DELIVERY• November 2018 - May 2019: Training and Communication design, development and delivery: for various Change Healthcare's project implementations. November – Current: Created training materials for Process Owners and End Users of new solution ‘OnBase by Hyland’; Built one-stop-shop web page for storing self-help materials using Confluence software for Accounts Payable and Accounts Receivables; delivered / facilitated Pilot training (March 2019) and “Big Bang” deployment (May 2019). Managed stakeholder lists, communications, surveys, training invitations; created, facilitated and delivered role-based training via Web-Ex. Led weekly touch point sessions with Process Owners. Created SOPs and communication templates for AP team to use internally and with external Suppliers.• August 2018 - June 2019: Responsible for the design and development of training materials on Oracle’s iExpense and iProcurement solutions; successfully delivered WebEx training on new policy and tools which became effective Oct 1, 2018 to over 3,000+ employees; provided Phase 2 ‘refresher’ courses (April/May 2019) for specific audiences. Built User guides, job aids, FAQs & videos; collaborated on training decks; managed training execution including collaboration with Internal Communications for distribution of invitations; pre and post-training surveys, attendance tracking and publishing of materials to internal Intranet; managed the web-based training library; maintained associated web pages with updates to content, business processes and training materials.

San Francisco Bay Area

Accountable for setting and driving an enterprise-wide strategy for enhanced user adoption and productivity to align and support McKesson's Enterprise Sourcing and Business Optimization's strategies. Key responsibilities included: Training design, development and delivery of SAP Ariba application, user guides, job aids, FAQs, videos and the management of surveys, attendance tracking and publishing of training documentation to final repository; Mobilize, educate and maintain 100+ Ariba Super User Network for user acceptance testing and end user support over year-long implementation.

San Francisco Bay Area

Responsible for all activities associated with the transition of training, reporting and marketing materials from User Sustainment Team over to McKesson's Financial Corporation for Travel & Expense and P-Card; tasks included: defining and designing long-term strategy as to how T&E support would be managed going forward; educating MFC staff on all activities i.e. analytical data sets, websites, mobile apps, training and customer support which were performed by previous team; documented Standard Operating Procedures and closed gaps for a smooth transition; provided recommendation on Webcasts and collaborated to develop new T&E website for MFC team and assist through stabilization.

San Francisco Bay Area

Built, educated and led a team of high performing users to support both IT and business customers. The Super User program at McKesson was looked to as 'Industry Standard' among Super User communities using an Educate, Elevate and Engage methodology. Grew program from 144 Super Users in 2011 to network of over 400 strong with expertise in over 50 tools and processes. Managed on-line tool for end users to easily locate Super Users by expertise, business or location which supported over 20,000+ SAP and non-SAP end users and freed up IT Service Desk to focus on more technical fixes. The SUN served as the 'voice of the business' for focus groups, project implementations, user acceptance testing and became the trainers of new tools and processes. Awarded SAPinsight's Community Best Practice Award for small-to-medium Super User Program - October 2015.

San Francisco, Ca

Led the training effort for SAP's Travel & Expense Management Solution for 10,000+ McKesson Corporate Card holders; provided Train the Trainer courses to teach and develop trainers, Super Users and Support Resources across a 2 year implementation. Delivered training via classroom-Instructor Led and online WebEx sessions. Collaborated on the development of e-learning training materials; facilitated post-implementation Q&A sessions and training for new card holders on policies, tools and resources; led Super User sessions to capture issues, report on and demo system changes; Coordinated the development and updates of training materials to web (Quick Reference Guides, Videos, FAQ's and communications) and publishing to associated SharePoint pages .

Murray, Ky

Received my training at West Kentucky Technical College, Paducah, KY. Licensed in June, 2009Served KY and TN areas with Property & Casualty Insurance.

Oakland, Ca

Directed, managed and supported team of 2 on the delivery of training and support of 3,000 SAP end-users across US & Canada. Customer feedback: “Terrie brings process, organization, knowledge and passion. She loves what she does and it’s obvious”; “Extremely creative with great ideas”. Role was two-fold: Managed 120+ Super User NetworkManaged Deployment of SAP Training Materials and Resources across US & Canada

Oakland, Ca

With implementation of SAP, I supported the mapping of legacy systems along with the coordination of training and support of 120+ new SAP Super Users and, 240+ Focal Points across Product Supply. Developed SAP Overview and Basic Navigation courses. Developed and delivered Train the Trainer and Classroom Management courses. Travel 25-50%. Developed, coordinated and delivered classroom training.