• Coach and mentor three operational teams of employees and contractors.• Manage payments and collections activities for Oncor Electric Delivery.• Ensure accurate reporting of revenue and receivables from CIS to general ledger. • Oversee Sarbanes-Oxley and SAS70 controls for billing, collections, and revenue reporting.• ISO 9001 management representative for Palestine Service Delivery Center.• Provide direction for revenue assurance activities.

• Responsible for managing billing, reporting, and controls operations for two clients. • Led operational team of 20 employees. • Project manager for revenue assurance team. • ISO 9001 management representative for Palestine Service Delivery Center.

Subject matter expert for meter to cash processes including billing operations, payments and collections, revenue reporting, controls and reconciliation.

Analyze billing and revenue department data, procedures and business processes, and propose value-added solutions which help the revenue management department meet its business objectives. Identify, manipulate, calculate and extract information used to provide decision support and analytical reporting to internal and external clients. Reconcile accounts receivable between mainframe customer information system and general ledger. Assist collections team in researching payments made by and refunds to competitive retailers. Investigate and recommend solutions to correct inconsistencies between DB2 and financial accounting records. Review, approve, and coordinate the implementation of solutions to solve data integrity issues. Ensure that implemented solutions meet control requirements (Sarbanes-Oxley), are fully documented, and maintain an appropriate audit trail.

Developed an application to calculate the security deposit retailers are required to supply for TC bond securitization. Performed quarterly true-ups based upon current customer counts by rate class and current annualized consumption calculation. Designed and implemented application to assign and track work for 40 employees and contractors. Developed metrics reporting for revenue management department and upper-level management. Analyzed data to document system defects and provided ad hoc reports to determine resolution of known defects. Categorized billing exception data by complexity and problem type.Coordinated effort to reissue statements for 115,000 accounts. Developed application to document and track rebilling effort. Performed data extracts to notify retail electric providers of rebilling to be done. Created reports for upper-level management, retail electric providers, and the Public Utility Commission.

Contractor for Oncor Electric Delivery.

Application support for proprietary client/server application (PRISM). Met with clients to determine business needs. Documented client requests and determined software changes needed. Acted as liaison with programming staff to ensure programming changes were delivered on time and that the changes met the clients’ requirements. Performed user acceptance testing. Notified users when programs were released and obtained feedback to verify that business needs were met. Worked on six major projects. Coded SQL statements to update DB2 tables, perform data extracts, and generate adhoc reports. Designed and implemented a 58-page Intranet site using FrontPage and HTML. Edited and published training manuals on the corporate Intranet. Maintained two Intranet webs with a combined total of over 200 URLs. Provided end-user training one-on-one, in small groups, and in classroom settings. Created management reports to document system usage and problem resolution.