Consulting Manager
CurrentBusiness Assessment that identifies opportunities to improve customer and agent journey.Strategic Knowledge Management (KM) program and infrastructure development consulting.Tactical guidance in resourcing, governance, authoring, administration, and technology to support an effective KM program. Knowledge Content transformation that significantly improves search, find, and readability.Focus on solutions for intuitive and unified search experiences to bring information to users at the exact moment they need it.Knowledge Base tuning and search optimization tools and techniques.