Nancy Claussen Email & Phone Number

Nancy Claussen is a Sr. Operations Manager at Eventus Solutions Group. She possess expertise in process improvement, call center, customer experience, call center development, workforce management and 24 more skills. Colleagues describe her as "Nancy is a leader who is knowledgeable, focused and very talented at leading her teams. She is excellent and building rapport and trust with her team and has a strong business acumen. This combination makes her exemplary at what she does. I have seen Nancy create operational solutions in situations that seemed to have none. She is also extremely adept at creating strong relationships with all stakeholders. It is a privilege to work with Nancy and know that she is so caring and capable that she’ll find gaps that others have overlooked." and "Nancy is one of the first people that I worked closely with at Eventus Solutions Group. Not only is she a kind person in general but I was very impressed with her end-to-end knowledge of Workforce Management (WFM) practices across multiple software solutions such as Aspect, IEX, Verint, etc. In addition to her general knowledge of WFM she leads the WFM and QA Managed Services Team at Eventus and displays great leadership skills. Not only is she hands-on and extremely responsive, but she has a great knack for assigning tasks and roles based on the strengths of her team while continuing to work with her team regarding their areas of opportunity. Nancy is a great asset to any organization!"

Listed skills include Process Improvement, Call Center, Customer Experience, Call Center Development, and 25 others.