Terri Ward Email and Phone Number
Terri Ward work email
- Valid
- Valid
Terri Ward personal email
Terri Ward phone numbers
Technology Director with extensive operations experience in strategic IT process design around an ITIL framework, BMC Remedy & HP ITSM applications, Incident Management expert, project management, Lotus Notes, Blackberry, global Service Desk design and management, hardware and software asset management. Manages numerous project life cycles across multiple global IT organizations and initiatives. ITIL Certified and Six Sigma green belt trained. Builds and mentors technical teams to perform collaboratively and produce desired results. Understands and communicates business objectives to IT staff and manages technical staff to align with ITIL standards and drive solutions.
Citizens Bank
View- Website:
- citizensbank.com
- Employees:
- 16384
-
Vice PresidentCitizens Bank Aug 2013 - PresentRiverside, Rhode IslandEnsure critical incidents are effectively managed. Actively involved in process design and process improvement. Communicate technical information to both technical and non-technical personnel.Drive efficiency opportunities where appropriate in the critical incident process.Work with Problem and Change Management to ensure the prevention of incidents.
-
RealtorHarborside Realty Bristol, Rhode Island 02809 Mar 2013 - PresentBristol, Rhode Island
-
It ConsultantTjw Solutions Jul 2012 - PresentIT professional with over ten years of project management and IT implementation experience. Manages numerous project life cycles across multiple global IT organizations and initiatives. ITIL Certified and Six Sigma green belt trained. Understands and communicates business objectives to IT staff and manages technical staff to align with ITIL standards and drive solutions. Actively pursuing PMP certification
-
Director, Information Technology Process And ToolsSchneider Electric Jun 2009 - Jun 2012West Kingston, Ri UsaDesigned, developed, implemented and managed global IT processes and tools for Service Requests, Incident and Knowledge Management, for an infrastructure support of 160K global users. Tool design used Remedy 7.6 to support the back-end management of incident management and service requests and the front-end user web portal, Kinetic Data application. The IT process re-designed followed the ITIL framework.•Led the transformation of multiple global service desks into 1 standardized process and tool. This project included the Asia Pacific, Europe, the Middle East, Africa and North and Latin America service desks. Tool consolidation included HP Peregrine, Remedy 6.3, Lotus Notes databases in addition to multiple locally developed applications and excel files. Phase 1 of project completed in less than 12 months and 17% of end user population. The actual population of Phase One was 32%. This meant 20,000 end users were the target and 38,600 were the actual population covered in less than 12 months. •Led the transformation planning for the transition of multiple global asset management tools into the Remedy 7.6 Asset Management module utilizing the CMDB and SCCM for discovery. -
Director, Information Technology End User ServicesApc By Schneider Electric Jun 2004 - Jun 2009West Kingston, Ri UsaProvided leadership, day-to-day management and coaching for individuals and teams for North and Latin America, including 50 IT staff members for Telecom, Asset Management, Lotus Notes, Blackberry, Remedy application and the Service Desk. Overall organization supported 3,500 users and required management of a $8.2M budget. -
Manager, Information Technology, Enterprise It OperationsAmerican Power Conversion Apr 2001 - Jun 2003West Kingston, Ri UsaManaged, developed and trained Support Team for North and Latin America. Planned, organized and implemented Global Service Desk using the Remedy Help Desk System supporting approximately 11,000 employees worldwide.
-
Siebel Customer Care – Crm SystemsAmerican Power Conversion 2000 - 2001West Kingston, Ri UsaCreated process documentation and process improvement plans, customer satisfaction survey and training of end users and support staff. Documentation allowed 1st level support staff to resolve 25% more support tickets from the phones.
-
Desktop Systems AnalystAmerican Power Conversion 1999 - 2000West Kingston, Ri UsaSupported end users both directly and via telephone on the use of PCs and laptops. Raised awareness on problems as well as created solutions / knowledge articles within a technical atmosphere. Setup and installed desktops and laptops for end users resulting in high level of internal customer satisfaction.
-
Assistant Dean Of Residence LifeKnox College Aug 1998 - Apr 1999Galesburg, IllinoisSupervised and managed 30+ professional and para-professional staff. Coordinated and designed the housing lottery system as well as managed the overall process for mental health issues. -
Associate Director Of Student LifeRoger Williams University Apr 1990 - Sep 1998Supervised, selected and trained professional and para-professional staff for the staffing of the residence halls. Staff was trained on diversity, 1st aid, conflict management and educational programming for all students residing in the residence halls. Researched, designed and facilitated ropes adventure course (Project Challenge). Served as an adjunct faculty member teaching First Year Seminar course. -
Complex DirectorOhio University Aug 1988 - May 1990Supervised, selected and trained professional and para-professional staff for the staffing of the residence halls. Staff was trained on crisis management, roommate conflicts, how to manage large groups of people specifically aimed at freshmen students. -
Hall DirectorUniversity Of Arkansas At Monticello Aug 1985 - Jul 1988Supervised, selected and trained professional and para-professional staff of the residence halls. Many of these students were 1st generation students. Student activity programming was around alcohol education, conflict management and basic skills of living on your own.
Terri Ward Skills
Terri Ward Education Details
-
Education -
Recreation And Broadcasting
Frequently Asked Questions about Terri Ward
What company does Terri Ward work for?
Terri Ward works for Citizens Bank
What is Terri Ward's role at the current company?
Terri Ward's current role is IT Vice President with over 20 years experience | ITIL v3 Certified | Team Building | Incident, Problem, Change Mgmt..
What is Terri Ward's email address?
Terri Ward's email address is te****@****pcc.com
What is Terri Ward's direct phone number?
Terri Ward's direct phone number is +140192*****
What schools did Terri Ward attend?
Terri Ward attended Western Illinois University, Western Illinois University.
What are some of Terri Ward's interests?
Terri Ward has interest in International Travel, Team Building, Project Management, Economic Empowerment, Real Estate, Technology, Civil Rights And Social Action, Education, Environment, Training.
What skills is Terri Ward known for?
Terri Ward has skills like Itil, Process Improvement, Management, Project Management, Software Documentation, Vendor Management, Pmp, Information Technology, Crm, It Operations, Leadership, Program Management.
Who are Terri Ward's colleagues?
Terri Ward's colleagues are Christine Fiorelli, Kristen Arsenault, Katelyn Kennedy, Creighton Mitchell, Bert Broyer, Rajanee Baniya, B Teja.
Not the Terri Ward you were looking for?
-
1msn.com10 +130725XXXXX
-
4carepathrxllc.com, equiscript.com, walgreens.com, walgreens.com -
Terri Ward
Civil Infrastructure Cad Design. Fiber Optic Route Engineering, Construction PermitsGreater Milwaukee -
Terri Maley
Greater Sacramento2allstate.com, covered.ca.gov3 +191622XXXXX
-
2msn.com, strose.edu
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial