Terrill Williams Email & Phone Number

Washington D.C. Metro Area

•Provides Tier II support for web based, collaboration and intranet content management tools (e.g. MS SharePoint) to site managers and Joint Staff employees.•Provide Tier III support for Enterprise SharePoint environments including cumulative update and service pack installation as well as server patching.•Assists Site Managers with out-of-the-box automated information systems' (AIS) techniques and capabilities to meet localized or Agency wide requirements such as designing, developing and configuring custom lists, surveys, workflows and document/image libraries.•Provides leadership and technical advisory support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting.•Advises on the development of strategies and champion the strategic use of digital tools and platforms (including but not limited to PCLive, SharePoint, Moodle, Skype, and social media) among staff to network, collaborate, and learn more effectively.•Manages training program for knowledge management tools and methods and ensure staff receive necessary training and coaching to effectively incorporate relevant tools and practices into their work.•Establishes key metrics and indicators for measuring and evaluating the progress of the various knowledge sharing efforts. •Coordinates work efforts with various program managers and technical personnel to identify and organize programmatic content and information.•Designs, develops, documents, tests, and debugs application software and systems.Performs functional analysis, timeline analysis, detailed trade studies, and translates customer requirements into hardware and software specifications, and solutions.•Conducts multidisciplinary research and collaborates with software vendors in the planning, design, and development of SharePoint solutions.

Washington D.C. Metro Area

•Converted business requirements into technical solutions using the appropriate and applicable SharePoint Works with team members.•Worked with content owners to ensure their Team Sites are set up correctly (Permissions, Navigation, and Design applications).•Built reusable web parts and features for an existing SharePoint 2010 infrastructure allowing end users to maintain their own content. •Assisted with end user training and have the ability to interact with the customers to provide guidance with SharePoint related tasks. •Recorded both business and technical requirements. •Set up content architecture in a current site structure, with emphasis on end users being able to maintain their content themselves. •Provided support to end users in maintaining content on their various web pages.•Communicated with end users, team lead and members, the details of the proposed design, and progress on the work. •Worked with Project Managers and Stakeholders to develop SharePoint solutions to solve business problems.

Alexandria, Virginia

•Provided Help Desk support services to 70 users at multiple national locations.•Upheld standard desktop configurations and updates for all systems. •Utilized remote desktop tools to diagnose system problems. •Sustained and develop SharePoint 2013 websites and tools.•Responsible for the overall maintenance, development and monitoring of the Intranet (Team Sites) to include design, permissions, and development of other tools as deemed necessary. •Maintained and developed Internet website with WordPress.•Was responsible for the maintenance, update, development, and monitoring of all Internet websites. •Managed a Microsoft Office 365 cloud environment. •Was responsible for troubleshooting any issues for Outlook, Exchange, SharePoint, and OneDrive.•Managed and created email users and group accounts.

Washington D.C. Metro Area

•Identified problems; determined accuracy and relevance of information pertinent to unit.•Demonstrated sound judgment to generate and evaluate alternatives, and to make recommendations.•Reviewed and analyzed records management system change requests for existing or new IT systems and document solutions, functional and technical requirements.•Provided support on development, testing, and launching of the new HUD OIG SharePoint Portal.•Provided SharePoint support responsible for content management and site management.•Served as a backup Webmaster for www.hudoig.gov.

Master Of Science (Cyber Security)

Bachelor Of Science In Computer Science