Director, Tech Services (Support Ops)
Current
Apr 2019 - Present
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Terri O'Sullivan Email & Phone Number
Director, Tech Services at Houghton Mifflin Harcourt
at
Houghton Mifflin Harcourt
2 work emails found
@hmhco.com
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✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Tech Services at Houghton Mifflin Harcourt
Location
Dublin, County Dublin, Ireland
Company size
Who is Terri O'Sullivan? Overview
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Quick answer
Terri O'Sullivan is listed as Director, Tech Services at Houghton Mifflin Harcourt at Houghton Mifflin Harcourt, a company with 5240 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a work email signal at hmhco.com and a matched LinkedIn profile for Terri O'Sullivan.
Terri O'Sullivan previously worked as Director, Tech Services (Support Ops) at Houghton Mifflin Harcourt and Manager Support & Maintenance, Support Ops at Houghton Mifflin Harcourt. Terri O'Sullivan holds Msc, It In Education from Trinity College Dublin.
Company email context
Email format at Houghton Mifflin Harcourt
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{first}.{last}@hmhco.com
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Profile bio
About Terri O'Sullivan
Engineering Operations Director, working across a range of HMH platforms and digital content, with onshore team and offshore vendor teams. Managing people and processes, working daily with Delivery Leads, technical leads and software engineers to ensure we provide the best possible service to our customers, internal and external.I have a broad range of skills, from technical, including web development, database design and querying, to technical team management, stakeholder management and effective collaboration. I have a proven track record in driving issues to resolution and managing complex situations and issues, through collaboration and leadership of multiple teams.I have worked in IT, developing web-based applications and websites, teaching and in support operations for over 25 years, working in London, Dublin & Amsterdam, with some time spent teaching and on ICT projects in Ethiopia.My interest in education, and more specifically technology in learning, was sparked when I took a two year voluntary placement to teach in a university in Ethiopia in 2003. I then completed my MSc in IT in Education, for which my dissertation was on a mobile learning artifact that focused on collaborative and contextual learning.I have worked in open source technologies in both educational applications (such as Wikis and the Moodle learning management system) and commercial websites (using PHP/MySQL and the Joomla content management system). I have also built mid-sized web-based applications as management information systems, using ASP.Net/SQL Server/JSP.I have taught at third level in Ireland and in Ethiopia, where I see technology as an important supplement to more traditional ways of learning and teaching. I have first-hand experience of the issues facing academic staff in utilizing technology, through my own work and my role supporting a project to encourage more use of ICT in Ethiopian universities.
Listed skills include Agile Methodologies, Asp.Net, Html, Sql, and 17 others.
Current workplace
Terri O'Sullivan's current company
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Houghton Mifflin Harcourt
13 roles · 29 years
Terri O'Sullivan work experience
A career timeline built from the work history available for this profile.
Manager Support & Maintenance, Support Ops
Jan 2014 - Apr 2019
Content Engineering Manager, Product Operations
Managing digital content engineers, working with PMs and off-shore dev teams to deliver content updates to the business.
May 2010 - Jan 2014
Lead Support Engineer
In Digital Products Research & Development in the Dublin office of HMH, I was the Support Lead for Digital Content Engineering. Responsible for liaising with vendors and internal engineers to ensure that customer-reported issues were fixed. Promoted to new role of Commodity Engineering Manager after 8 months.
Sep 2009 - May 2010
Consultant Web Developer/Ict In Education Specialist
Short-term contract which started when I successfully recovered a website that had been lost due to a disk crash. I then worked on upgrading the website, migrating it to Joomla and working with stakeholders to update the content (www.higher.edu.et). I also worked on supporting a digital library called eGranary and the Moodle learning management system in 9.
Sep 2008 - Apr 2009
Senior Lecturer
Hilcoe
Taught web & database development at degree level in a leading private third level college in Addis Ababa, Ethiopia. Also managed the preparation and delivery of database training to GTZ, a German development organization.
Sep 2007 - Sep 2008
Contract Web Developer
Augur Ltd
Developed a web-based management reporting system for a large Irish NGO, using ASP.Net & SQL Server.
2006 - 2008
~2 yrs
Freelance Web Developer
Terri O'Sullivan
Developed several small to medium-sized websites.
2005 - 2008
~3 yrs
Part-Time Web Design Lecturer
Taught web design to undergrad students, covering HTML, XHTML, CSS, Javascript & web standards.
Oct 2005 - Jun 2007
Freelance It Trainer
As a freelance trainer, I delivered a number of training courses to corporate clients on behalf of SureSkills in Dublin. Courses I delivered included intermediate and advanced Excel and Access as well as an advanced course on relational database design, which I also wrote. Clients included Oracle, Dell and Microsoft. I also provided an introduction to web.
2006 - 2007
~1 yr
Lecturer
Mekelle University
As a VSO volunteer, I taught a number of courses to degree students at Mekelle University in the Tigray region of Ethiopia. These included courses in web design, database theory and practice, Java and Systems Analysis & Design. I also upgraded the intranet, provided skills-improvement training to colleagues and wrote a successful proposal to a World Bank.
Sep 2003 - Sep 2005
Contract Web Developer
After leaving NewWorldIQ, I continued to provide web development services to Pigsback.com, prior to my scheduled departure to lecture in Ethiopia.
Jun 2003 - Sep 2003
Software Engineer/Project Manager
Newworld Iq
As a senior member of the software solutions team, I worked on various projects, including product development and bespoke solutions. I was the senior developer and project manager for the development of Pigsback.com, a high-profile customer of the company.
1997 - 2003
~6 yrs
Team & coworkers
Colleagues at Houghton Mifflin Harcourt
Other employees you can reach at hmhco.com. View company contacts for 5240 employees →
CH
Charlie Hartford
Colleague at Houghton Mifflin Harcourt
Boston, Massachusetts, United States, United States
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BD
Brian Dall
Colleague at Houghton Mifflin Harcourt
Greater Minneapolis-St. Paul Area, United States
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PZ
Paige Zobenica
Colleague at Houghton Mifflin Harcourt
Monterey, California, United States, United States
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CH
Christie Hoskins
Colleague at Houghton Mifflin Harcourt
Longview, Washington, United States, United States
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GH
Gretchen Hale
Colleague at Houghton Mifflin Harcourt
Orlando, Florida, United States, United States
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DS
Derek Steed
Colleague at Houghton Mifflin Harcourt
Aurora, Illinois, United States, United States
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CB
Cherie Black
Colleague at Houghton Mifflin Harcourt
Boston, Massachusetts, United States, United States
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GM
Gary Maharaj
Colleague at Houghton Mifflin Harcourt
Orlando, Florida, United States, United States
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ND
Nancy Dean
Colleague at Houghton Mifflin Harcourt
The Randstad, Netherlands, Netherlands
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JH
Jessica Hoeller
Colleague at Houghton Mifflin Harcourt
Greater Columbia, Missouri Area, United States
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Charlie Hartford
Colleague at Houghton Mifflin Harcourt
Boston, Massachusetts, United States, United States
View →
BD
Brian Dall
Colleague at Houghton Mifflin Harcourt
Greater Minneapolis-St. Paul Area, United States
View →
PZ
Paige Zobenica
Colleague at Houghton Mifflin Harcourt
Monterey, California, United States, United States
View →
CH
Christie Hoskins
Colleague at Houghton Mifflin Harcourt
Longview, Washington, United States, United States
View →
GH
Gretchen Hale
Colleague at Houghton Mifflin Harcourt
Orlando, Florida, United States, United States
View →
DS
Derek Steed
Colleague at Houghton Mifflin Harcourt
Aurora, Illinois, United States, United States
View →
CB
Cherie Black
Colleague at Houghton Mifflin Harcourt
Boston, Massachusetts, United States, United States
View →
GM
Gary Maharaj
Colleague at Houghton Mifflin Harcourt
Orlando, Florida, United States, United States
View →
ND
Nancy Dean
Colleague at Houghton Mifflin Harcourt
The Randstad, Netherlands, Netherlands
View →
JH
Jessica Hoeller
Colleague at Houghton Mifflin Harcourt
Greater Columbia, Missouri Area, United States
View →
2 education records
Terri O'Sullivan education
Msc, It In Education
Ba Mod, Msiss
FAQ
Frequently asked questions about Terri O'Sullivan
Quick answers generated from the profile data available on this page.
What company does Terri O'Sullivan work for?
Terri O'Sullivan works for Houghton Mifflin Harcourt.
What is Terri O'Sullivan's role at Houghton Mifflin Harcourt?
Terri O'Sullivan is listed as Director, Tech Services at Houghton Mifflin Harcourt at Houghton Mifflin Harcourt.
What is Terri O'Sullivan's email address?
AeroLeads has found 2 work email signals at @hmhco.com for Terri O'Sullivan at Houghton Mifflin Harcourt.
Where is Terri O'Sullivan based?
Terri O'Sullivan is based in Dublin, County Dublin, Ireland while working with Houghton Mifflin Harcourt.
What companies has Terri O'Sullivan worked for?
Terri O'Sullivan has worked for Houghton Mifflin Harcourt, Houghton Mifflin, Equip, Hilcoe, and Augur Ltd.
Who are Terri O'Sullivan's colleagues at Houghton Mifflin Harcourt?
Terri O'Sullivan's colleagues at Houghton Mifflin Harcourt include Charlie Hartford, Brian Dall, Paige Zobenica, Christie Hoskins, and Gretchen Hale.
How can I contact Terri O'Sullivan?
You can use AeroLeads to view verified contact signals for Terri O'Sullivan at Houghton Mifflin Harcourt, including work email, phone, and LinkedIn data when available.
What schools did Terri O'Sullivan attend?
Terri O'Sullivan holds Msc, It In Education from Trinity College Dublin.
What skills is Terri O'Sullivan known for?
Terri O'Sullivan is listed with skills including Agile Methodologies, Asp.Net, Html, Sql, Microsoft Sql Server, Project Management, Xml, and Css.
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