Terri Westgate Email & Phone Number

Norwich, England, United Kingdom

I develop and optimise digital marketing campaigns across industries, utilising PPC, display and social media strategies. I am strongly analytical, with a love of numbers and data, and I work with our dynamic team to exceed client forecasts and deliver success.

Norwich, United Kingdom

Delivering customer feedback solutions through web, email, SMS and IVR solutions. Working with key clients including Lloyds Banking Group, Anglian Home Improvements and Simply Heath. Managing the relationship with all levels of customer, working with internal teams to ensure delivery of projects and providing analysis and insight to improve the company.

Bircham Newton, Norfolk

Using my strong project management, analytical and stakeholder management skills I have ensured that all of the campaigns I have worked on remained on time and within budget, whilst also providing quality insight and recommendations to continually improve performance. In addition to my day-to-day role I also manage the design agency framework, to ensure we.

Norwich, United Kingdom

• Working exclusively on RAC membership campaigns
• Developing marketing materials for existing customers, to improve retention of business.
• Worked across email, website and direct mail.
• Co-ordinated projects across internal departments and with creative agencies
• Collated and analysed data to review campaign performance.

Assisted the European Marketing Manager to develop and implement promotional programs for PR, advertising, direct mail, exhibitions, special promotions and seminars across the UK and Ireland. Liaised with the Marketing department of Fluke Europe and media production departments to ensure materials are supplied correctly and on time. Responsible for.

Working on shared ownership schemes in Norfolk and Suffolk, for housing association.Dealt with enquiries, sending out literature and arranging site visitsUpdated in-house website and reviewed media adverts

Managed the marketing on several insurance accounts, building relationships with internal and external partners. Responsibility for new customer acquisition, customer retention, documentation and compliance, working to demanding sales and claims targets.Developed marketing strategies to react to market trendsWrote marketing briefs and dealt with media.

Technical referral point within a busy motor insurance virtual call centre. Made underwriting decisions and dealt with complaint calls. Monitored calls taken by Advisors for regulatory compliance and soft skills, and provided effective feedback. Responsibility for shift rotas and holiday logs for all supervisorsLiaised with our staff to ensure consistent.

Set up collections for Insurance policies, dealt with customer queries and banking issues as well as assisted underwriting brokers. Worked with correspondence, internal reports as well as providing call centre support.Liaised with NatWest and HSBC banks to improve Customer ServiceWorked as part of the department process improvement groupDeveloped and.

Created and amended regular payments to and from customers' accounts, resolving queries, and claiming refunds from debiting companies. Responsible for personal and business customers from four local branches

Created and developed motor and household insurance policies by analysing information and with reference to manuals, colleagues and own initiative. Built relationships with important brokers to help ensure businessDealt with 100+ incoming telephone queries a day in a busy office

Processed new insurance applications, updating details onto databaseSetting up payments for policies and amending cover as requested