Terry Adrian Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

• Answer 14-line phone system • Process over 50 orders daily - average total of $200,000 in volume• Report directly to COO• Daily support of multiple executives including calendar management• Respond to customer questions and serve as first impression for company• Handle order cancellations, modifications and returns• Research product orders to confirm shipping• Data entry and scan and copy documents

Dallas/Fort Worth Area

• Provide managerial oversight, project coordination and administrative support for the day to day operations of retail store and a team consisting of 15+ people• Greet customers, staff, and vendors with a professional and friendly manner in person and over the phone, remain a constant resource of knowledge - anticipate necessary information before it’s requested • Monitor store email ¬and respond to Customer email inquiries within a 2 hour timeframe • Schedule and coordinate interviews for prospective employees, prepare and process new hire paperwork and partner with corporate throughout onboarding process¬• Facilitate onsite meetings, take meeting minutes and execute follow up on action items• Provide coaching and guidance to champion company culture in support of reaching sales targets, individual performance goals and operational goals• Schedule cross training for current employees, ensure training materials are prepared, make recommendations as needed to maintain updated and relevant content• Maintain and submit daily and weekly reports for various projects and financial reporting• Review employees recorded hours daily, utilize high attention to detail to identify any discrepancies/errors for quick resolution and submit to payroll team weekly • Collaborate with District and Store Managers to come up with creative solutions for highly complex and time sensitive, store initiatives and projects • Manage inventory of all merchandise, including the transfer and shipping of incoming and outgoing items – process online orders and create shipping labels via FedEx website • Monitor inventory of office supplies, submit requests for new supplies as needed

Dallas/Fort Worth Area

• Responsibilities included managing of store personnel and directing sales floor operations in addition to assigning daily tasks to store associates • Recruiting and training new employees• Staff training to include register use, employee placement, and executing the merchandising of visual displays for the store• Handle loss prevention through employee awareness training and responsible for attaining quarterly shrinkage goal• Lead duties include monitoring and resolving all customer complaints and ensured satisfaction • Assigned to VIP customers • Responded to e-mails

Dallas/Fort Worth Area

• Responsible for training and development of new and existing sales associates• Handled markdowns, POG displays, inventory control, staff scheduling and payroll management• Booking of art classes, special events and coordination of event instructor• Directed sales floor activities, assist customers and address customer concern

Dallas/Fort Worth Area

• Answered and managed incoming and outgoing calls while recording accurate messages• Provide customer information as well as coordinate and schedule appointments and payment options• Obtained signatures for documents, internal and external invoices for clients• File and maintenance of medical records for patients including handling of medical bills and claims• Usage of Retail Pro and Eye-Med system to retrieve insurance verification for patients