Terry Adrian Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

• Answer 14-line phone system
• Process over 50 orders daily - average total of $200,000 in volume
• Report directly to COO
• Daily support of multiple executives including calendar management
• Respond to customer questions and serve as first impression for company
• Handle order cancellations, modifications and returns

Dallas/Fort Worth Area

• Provide managerial oversight, project coordination and administrative support for the day to day operations of retail store and a team consisting of 15+ people
• Greet customers, staff, and vendors with a professional and friendly manner in person and over the phone, remain a constant resource of knowledge - anticipate necessary information before it’s requested
• Monitor store email ¬and respond to Customer email inquiries within a 2 hour timeframe
• Schedule and coordinate interviews for prospective employees, prepare and process new hire paperwork and partner with corporate throughout onboarding process¬
• Facilitate onsite meetings, take meeting minutes and execute follow up on action items
• Provide coaching and guidance to champion company culture in support of reaching sales targets, individual performance goals and operational goals

Dallas/Fort Worth Area

• Responsibilities included managing of store personnel and directing sales floor operations in addition to assigning daily tasks to store associates
• Recruiting and training new employees
• Staff training to include register use, employee placement, and executing the merchandising of visual displays for the store
• Handle loss prevention through employee awareness training and responsible for attaining quarterly shrinkage goal
• Lead duties include monitoring and resolving all customer complaints and ensured satisfaction
• Assigned to VIP customers

Dallas/Fort Worth Area

• Responsible for training and development of new and existing sales associates
• Handled markdowns, POG displays, inventory control, staff scheduling and payroll management
• Booking of art classes, special events and coordination of event instructor
• Directed sales floor activities, assist customers and address customer concern

Dallas/Fort Worth Area

• Answered and managed incoming and outgoing calls while recording accurate messages
• Provide customer information as well as coordinate and schedule appointments and payment options
• Obtained signatures for documents, internal and external invoices for clients
• File and maintenance of medical records for patients including handling of medical bills and claims
• Usage of Retail Pro and Eye-Med system to retrieve insurance verification for patients