Terry Baxter Email & Phone Number

Oregon, Idaho, Utah

Southern Oregon, Metro Phoenix, Arizona

Helping families and individuals build dreams and get what they really want in life - earn more money, go on their dream vacations, save for kids or grand-kids college, and live without worry of financial emergencies.

Medford, Oregon Area

Mesa, Az

Oversee operations for this residential pool service and repair company, handling all related activities, including customer service, sales and marketing, financial oversight, vendor relations and business development. Perform hands-on pool servicing and repair tasks for clientele. Troubleshoot equipment and maintain proper water/chemistry numbers.

Truth Or Consequences, Nm

Provided complete oversight of operations across 5 different divisions: Hospice, Home Health, Home Care, Outpatient Therapy and Veterans Services. Managed the recruitment, onboarding and management of a staff of 60+ employees to support 150 patients. Partnered with leadership teams on the identification and implementation of new programs and services to meet patient needs, as well as strategic planning and cost containment.Led the redevelopment of the Hospice division, restructuring programs to ensure regulatory compliance; educated team members on program requirements and legal issues to drive audit improvements.Coordinated and managed a state audit for the Home Health division, successful achieving only 2 deficiencies.Built and managed partnerships with local healthcare organizations to establish a strong referral network for all divisions; networked with physicians, hospital systems and providers.Planned and executed marketing efforts and community events to enhance business development goals.Managed the implementation of new technologies, including EMR (electronic medical records) system and documentation software; oversaw the end-to-end rollout and staff training.Developed relationships with local veterans’ organizations and scheduled services to ensure their needs were met.Oversaw compliance and regulatory requirements across all 5 divisions, including preparing and maintaining all documentation, licensures and reporting.Introduced community education programs and partnered with local assisted living facilities to provide hands-on staff training on different disease management stages.Collaborated with marketing teams to facilitate in-services and build partnerships with decision makers across the community, including hospital systems and assisted living facilities.

Chandler, Az

Directed daily operations for the hospice to ensure the quality care for terminally ill patients. Developed and implemented programs, processes and procedures to drive quality and compliance improvements. Established goals, built partnerships and introduced new services to meet patient needs. Built and managed a staff of healthcare providers and administrative team members, providing ongoing coaching and training to ensure optimal performance. Recruited into the role when the hospice was underperforming financially; introduced turnaround management to restore profitability while simultaneously improving reputation with vendors and partners.Drove a 59% census growth within first 10 months in role by introducing effective marketing strategies.Managed and monitored operating budgets, introducing cost savings through vendor negotiations.Designed and implemented community outreach and education programs to improve facility reputation.Identified compliance issues and implemented new strategies and training programs to improve operational integrity, leading to JACHO survey with 1 deficiency.Initiated a veterans’ outreach and recognition program in collaboration with community partners; coordinated and led recognition ceremonies for veterans at local assisted living facilities presenting them with printed certificates.

Phoenix, Arizona Area

Developed, implemented and oversaw programs, strategic initiatives and process improvement to turnaround the underperforming location that was in danger of being shut-down. Built, developed and managed a high-performance staff of 22 through ongoing training and mentoring. Introduced standards for compliance and quality to overturn operations and reestablish profitable operations.Developed an action plan and short/long-term goals that aligned with financial projections, which took the facility from operating at a $400K loss to $300K in profit within 16 months, a 67% annualized profit growth.Implemented new training and development programs to eliminate compliance issues; achieved a successful JACHO survey with zero deficiencies.Introduced a new Open-Door Policy for team members, as well as a positive work environment to improve high employee turnover rate; completed a full staff overhaul and achieved 0% turnover rate.Created and implemented a community outreach program to overcome a negative reputation; led community education and outreach programs to increase visibility, resulting in 18% monthly profit margin within 16-months.Led the Phoenix location from last to #1 in Census and Patient Satisfaction metrics.Designed, implemented and led veterans’ outreach programs and recognition events.

Phoenix, Arizona Area

Provided strategic leadership of operations for this biohazard cleaning company, servicing area law enforcement and municipal agencies in the process of crime scene cleanup and biohazard materials situations. Led the start-up and ongoing management of the company, handling all related tasks. Including business plan development, staff development,community education and partnership development.Built company to achieving an annual profit of $248K within 3-years.Served as a primary biohazard cleaning company for the state, driving a 30% cost savings for the City of Phoenix.Hired, trained and developed staff; provided training and development for staff and city employees on the hazards and safety procedures of blood borne pathogens.

Phoenix, Arizona Area

Assessed, treated and cared for patients with breathing disorders, handling all respiratory care modalities. Served as Emergency Room Technician, Trauma Team Member, Quality Control Technician and Staff Trauma ICU Therapist.Coordinated and instructed BLS certification training programs, as well as community education programs.