Terry Bishop Email & Phone Number

Amsterdam Area, Netherlands

In this position l report to the Logistic Center Director. I execute assigned warehouse operations and activities pertaining to asset receiving, cleaning, testing, inventory control, storage of Cryoport temperature-controlled shippers in accordance of IATA, TSA and DHS securities. My other responsibilities are to process required documentation controls implemented by quality assurance and inventory management.Primary responsibilities include but are not limited to:• Process… Show more In this position l report to the Logistic Center Director. I execute assigned warehouse operations and activities pertaining to asset receiving, cleaning, testing, inventory control, storage of Cryoport temperature-controlled shippers in accordance of IATA, TSA and DHS securities. My other responsibilities are to process required documentation controls implemented by quality assurance and inventory management.Primary responsibilities include but are not limited to:• Process Inbound and outbound shipping cargo/assets• Practice TSA and cargo security processes• Maintain packaging inventory and assets• Responsible for inventory cycle counts for shipping and warehouse services• Daily Inventory inspection and count• Process cryoportal orders and shipment compliance• Ensure all IATA and TSA package compliance• Manage SOP's and work instructions for assigned warehouse activities• Ensure all safety practices and warehouse controls are followed daily• Practice safely operating mechanical equipment, including fork lift, pallet jack, and handcart Show less

Hoofddorp, The Netherlands

As the Service Management Officer I was responsible for daily Customer Experience metric monitoring of the entire “Order-to-Cash” processes and identify performance issues that require immediate intervention to avoid repetition and/or mitigate impact to the Customer Experience. Some of the Key Activities / Accountabilities for which I was active in were:Key Activities 1. Support the designing, developing, and implementing new ways of measuring performanceand conducting… Show more As the Service Management Officer I was responsible for daily Customer Experience metric monitoring of the entire “Order-to-Cash” processes and identify performance issues that require immediate intervention to avoid repetition and/or mitigate impact to the Customer Experience. Some of the Key Activities / Accountabilities for which I was active in were:Key Activities 1. Support the designing, developing, and implementing new ways of measuring performanceand conducting analysis.2. Develop mechanism to deploy and implement new Customer Experience initiatives to driveperformance of targeted processes / area’sAccountabilities 1. Accountable for driving the implementation of corrective actions with the Process Owners so as to mitigate the impact to the Customer Experience of the Order-to-Cash process2. Responsible for the identification of those process variation which would have resulted in an delivery of Poor Quality and effecting the desired Customer Experience.3. Responsible for the deployment of metrics4. Responsible for monitoring targets / goals and instigate corrective actions5. Deploy the Customer Experience ‘Perfect Transaction’ initiatives by daily reporting, dashboards monitoring, analysis and instigation of corrective actions6. Support continuous Improvement by highlighting structural performance issues with clear evidence7. Support the creation and validation of standard & ad-hoc and/or change existingreports/dashboards based on user (community) requirements Show less

Hoofddorp, The Netherlands

As the IT Operations Shift Lead I was responsible for the daily operations of the WebCollect Operations Center (WOC). This included not only management team members, I was also responsible for incident and problem management. As an additional function / task I monitored all changes and releases as they were being performed. This included keeping track of incidents resulting from changes and arrange for all available resources when needed to rectify them. On technical and business level, I made… Show more As the IT Operations Shift Lead I was responsible for the daily operations of the WebCollect Operations Center (WOC). This included not only management team members, I was also responsible for incident and problem management. As an additional function / task I monitored all changes and releases as they were being performed. This included keeping track of incidents resulting from changes and arrange for all available resources when needed to rectify them. On technical and business level, I made sure that all P1 and P2 incidents received a complete RCA (Root Cause Analysis) before closing the incident. Additional responsibilities1. Management of P1 / P2 incidents to write the necessary reports.2. Contact person for customer escalations.3. Responsible for 'End to End' follow-up of incidents.4. Management of third party applications (incident and change requests).5. Insertion of a non-structured training on incident management and use of Service Now.6. Call Merchant Service support on weekends and holidays.7. Create and execute SQL query in Oracle 11g Databases.8. Management of the WOC (WebCollect Operations Center).9. Resolve creation of network alarms and incident tickets for assignment to the appropriate support team.10. Act as first incident management support.11. New knowledge about the use of the following applications: Service Now (Ticket System), PL/SQL Developer, Putty Connection Manager, Toad for Oracle 11.5. Show less

The Hague Area, Netherlands

ITIL Process Professional was my task to create, report, improve and manage the change management process. My main task was to manage a cultural change, from an incident / ad hoc technology driven organization in a planned and controlled organization. To achieve this, I have good working relationships with relevant parties within the organization, third party vendors and T-Mobile International. At the operational level, I was like instruction administrator responsible for maintaining the… Show more ITIL Process Professional was my task to create, report, improve and manage the change management process. My main task was to manage a cultural change, from an incident / ad hoc technology driven organization in a planned and controlled organization. To achieve this, I have good working relationships with relevant parties within the organization, third party vendors and T-Mobile International. At the operational level, I was like instruction administrator responsible for maintaining the balance between technological perfection and finance / resourcing and technological capabilities. Improvements achieved at the operational level are1. Reduction of P1 / P2 incidents related changes (better planning).2. Coordinating with both Internal and External team during changes. (i.e. Who does what and when).3. Service management and corporate approvals have been reduced to 10 to 3 working days. This helps in maintaining of scheduled dates.4. Close cooperation with the Release Manager to Release calendar a process, I also developed guidelines and procedures at the operational level which should be followed in planning, coordination and communication between various operational / support teams. I developed, maintained and reported using Business Objects on a monthly basis. I provided all KPIs process reports to the Operations Manager and his team. Show less

The Hague Area, Netherlands

By reporting directly to the enterprise manager, I helped the Change / Release Management processes and procedures for IT, GPRS and GSM infrastructure for Orange Netherlands to set up and deploy. Together with my team we saw on projects and maintained and we implemented new services more than 3,000 GSM sites and more than 250 IT production servers and applications. I communicated daily with all relevant customers about upcoming changes (maintenance, projects and services) and worked closely… Show more By reporting directly to the enterprise manager, I helped the Change / Release Management processes and procedures for IT, GPRS and GSM infrastructure for Orange Netherlands to set up and deploy. Together with my team we saw on projects and maintained and we implemented new services more than 3,000 GSM sites and more than 250 IT production servers and applications. I communicated daily with all relevant customers about upcoming changes (maintenance, projects and services) and worked closely with internal and external customers regarding risks (rollback plans, disaster recovery). I also worked closely suppliers and Operations regarding the testing and validation of all deliverables. The projects I've been involved, were Data Storage Migration HP to Sun, creation and implementation of new MVNOs, system upgrades Nortel Supervision and Core Network, implementing new HLR (Home Location Registry) and IVR (Interactive Voice Response) servers. I was also responsible for updating and documenting our ITIL processes together with Price Waterhouse to keep in line with the US market guidelines (Sarbanes Oxley Law 2002). Show less

Den Haag

I was responsible for creating the change management process and procedures. Communicate to all relevant customers on changes and to work closely with internal as well as external customers as to the risks involved. Review for completeness and / or out of scope RFC (Request For Change) and coordinate items to be moved into IT production systems with all relevant parties. Provide detail reports showing change number, date, time, system(s) affected, people performing the work and work type of… Show more I was responsible for creating the change management process and procedures. Communicate to all relevant customers on changes and to work closely with internal as well as external customers as to the risks involved. Review for completeness and / or out of scope RFC (Request For Change) and coordinate items to be moved into IT production systems with all relevant parties. Provide detail reports showing change number, date, time, system(s) affected, people performing the work and work type of work was done. Managed the weekly CAB meeting and I also managed the implementation of the quarterly releases. Show less

Zoetermeer

Ik was betrokken bij het probleem management van producten van verschillende leveranciers die werden gerangschikt in complexe netwerkinfrastructuur van IBM. Ik ontwikkelde onafhankelijke analyses van de problemen samen met een voortdurende verantwoordelijkheid om suggesties voor nieuwe diagnostische instrumenten en technische verbeteringen te bieden.

Rotterdam Area, Netherlands

Coördineren van de ontvangst, opslag en uitgifte van levensmiddelen naar Duitsland, Nederland, België en de NAVO-troepen in Oost-Europa . Deze coördinatie omvatte de ontvangst van de containers uit Amerika , de planning van opslaglocaties , behoud inventarislijsten elektronisch, voor het plannen laden / routing van orders van klanten en het maken van afspraken met transportbedrijven zoals Sealand, Hapag Lloyd, Maersk Lines, Kerstend Hunik om de items naar verschillende locaties te vervoeren… Show more Coördineren van de ontvangst, opslag en uitgifte van levensmiddelen naar Duitsland, Nederland, België en de NAVO-troepen in Oost-Europa . Deze coördinatie omvatte de ontvangst van de containers uit Amerika , de planning van opslaglocaties , behoud inventarislijsten elektronisch, voor het plannen laden / routing van orders van klanten en het maken van afspraken met transportbedrijven zoals Sealand, Hapag Lloyd, Maersk Lines, Kerstend Hunik om de items naar verschillende locaties te vervoeren binnen Europa . Show less

Capelle A/D Ijssel

Opzetten en implementeren van een elektronisch volgsysteem met actuele informatie over alle bewegingen van goederen die werden verzonden vanuit de verschillende magazijnen over de hele wereld.

Rotterdam Area, Netherlands