Provides strategic leadership and oversight to the Business Relationship Management function and the IT Portfolio Management Office. Responsible for working with senior leaders to evolve culture and organizational behavior, elevating IT into a strategic partner. Develop deep knowledge of business partner capabilities and build both horizontal and vertical relationships with business and IT leaders that deliver business impact. Ensure that project/program managers and IT staff assigned to projects are knowledgeable about the business unit or function, business partner(s), and their objectives. Ensure delivery of new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners. Share ownership of the business value results of technology related projects; measure and communicate business value results.

Provides strategic leadership and oversight to the IT Portfolio Management Office responsible for supporting the portfolio governance process, analysis of portfolio investments, and reporting to enable effective decision making and delivering business value. Works to ensure technology has a significant business impact, is prioritized correctly, plays a significant role in establishing business strategy, and is cost effective. Additionally, provides leadership and guidance for business customer relationship management team responsible for identifying the needs of existing and potential customers and ensuring appropriate solutions are developed and/or services rendered to meet their strategic goals and initiatives.

Provided leadership as head of 6 technology units. Led with a consistent focus on operational excellence and strategy development to improve the implementation and support for new, existing, and innovative technologies while developing high performing teams in end user support, change management, asset management, IT procurement, local IT training, and enterprise IT training.

Provided leadership and direction for all aspects of the District and Enterprise IT training initiatives to ensure staff continually advanced their skills, experience, and abilities to help meet strategic objectives. Led with a consistent focus on delivering training through various modalities to meet the changes in technology and staff personas.

Oversaw all aspects of planning, budgeting, implementing, and maintaining the strategic training and development opportunities to support professional services staff and customers for a domestic and international product suite. Served as key representative providing consulting and advisement on enterprise contracts for professional services. Led a team of trainers and IT support staff to deliver training solutions for global healthcare IT system providers.

Provided leadership and direction for all aspects of the product implementation model, product support, and training programs for transportation logistics software. Managed product support, implementation, and training teams for entire product suite.