Terry Craig Email and Phone Number

Responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.

Accommodate guests during their stay in an attentive, courteous and friendly manner, and assist and guide the front office staff in daily duties and long term goals.

Responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.

Accepted Position of Front Office Manager.Directly manage all front office personnel and ensures proper completion of all front office duties and scheduling of staff. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Manage the daily operations, guest complaints, and continuously strive for exemplary customer service. Process ordering for both front office and guest market staying within budgeting guidelines, while having steady and brand standard goods available. Handle the monthly crew manifest for major airline and oversee tax exemptions. Balance room inventory and prepare in advance for large groups arrivals.

Accepted Position offer for Night Auditor. Responsibilities include: Checking in guests and handling their overnight requests, complaints and emergencies, Check-out guest leaving early in the AM, Answer phones, Handling end-of-day bookkeeping, auditing and account reconciliation, Complete all EOD (End of Day) tasks, Balance the cash drawer, Investigate and resolve out-of-balance accounts, and fill out financial web-based reports and forecasts.Helped to prepare for Opening on 19th of Feb 2020. Helped to pass Hyatt franchise pre-opening inspection with flying colors. Currently in training for Front Desk operational procedures and Food & Beverage operations as well. This is truly an educational experience. Learn how to setup guest rooms with full kitchens according brand standards.

As a Guest Experience Expert, I took the initiative to deliver a wide range of services that guide guests through their entire stay. I was empowered to move about the 2988 guest rooms and convention center area and do what needs to be done for our guest. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area. I ensure all our guest have a wonderful experience during their stay.

Greet customers as they arrive in the store, and inquire into their purchasing interests. Provide information regarding prices and promotions, aiming to create and maintain customers’ interest in purchasing convenience store products. Accept and process both cash and credit card payments, and ensure that receipts and change are issued. Balance the cash register at the end of each shift, ensuring that any discrepancies are managed in an immediate fashion. Prepare bank deposits, and arrange for cash to be deposited into the bank after the shift has ended. Oversee and maintain product inventory, ensuring that any low stock situations are communicated to the store manager.

Inbound Consumer Technical SupportConsult or Advise Tier 1 level advisors with appropriate policies, procedures, and/or trouble shooting steps to perform to better assist customers. Take Ownership of calls needing assistance beyond Tier 1 level of support. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; and implementing solutions.Using sound judgment to determine the appropriate appeasement to provided customers, when situations warrants it.Fulfill requests by verifying desired information; completing transactions; forwarding requests.Maintains call center database by entering call log information.

US Security took over contract for Essex client.Client liaison for US Security, responsible for scheduling 24/7 post. Identify security initiatives and standards. Patrol industrial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Write reports of daily activities and irregularities, such as equipment or property damage, presence of unauthorized persons, or unusual occurrences. Monitor, authorize and log entrance and departure of employees, visitors, deliveries and shipments to maintain security of premises.

Client liaison for Diamond, responsible for scheduling 24/7 post. Identify security initiatives and standards. Patrol industrial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Write reports of daily activities and irregularities, such as equipment or property damage, presence of unauthorized persons, or unusual occurrences. Monitor, authorize and log entrance and departure of employees, visitors, deliveries and shipments to maintain security of premises.

Organize Patient documentation and handled account payable requests.

Answering applicant calls and scheduling tests, Supporting recruiting assistants, Processing employee payroll and personnel actions, Providing administrative support to field staff, and Reviewed and audit requirements of timesheets and supporting documents for intermittent employees were covered in the Decennial Applicant, Personnel and Payroll System (DAPPS).Duties were performed at LCO Columbia, TN

Troubleshoot laptop systems to identify which component/s has incapacitated a system or reduced its performance. Replace defective component/s and thoroughly test systems to confirm that the issue has been resolved.

Travel to various plant sites to engage in quality sorts. Setup controlled measures to insure automotive parts/components meet proper design specifications before going into production or shipment. Responsible monitoring and inspecting the production process to ensure that the final product meets specific quality standards. Performed pre-production inspection, during production inspection, pre-shipment inspection, and container loading/unloading inspections.

Inbound and Outbound Consumer Technical SupportResolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Determines requirements by working with customers in a professional - friendly manner.Fulfill requests by verifying desired information; completing transactions; forwarding requests.Maintains call center database by entering call log information.