Terry Crist Email & Phone Number

San Francisco, Ca, Us

Downers Grove, Il, Us

Downers Grove, Il, Us

-Specialization in the retail vertical-Presales activities including scoping, solution briefs, and estimates for Modern Data Platform and Business Intelligence projects-Presales and Delivery Enablement for legacy BlueGranite IP after acquisition

Downers Grove, Il, Us

-Provide tech leadership and oversight on large data platform implementations-Assist in the transition of BlueGranite IP to 3Cloud after acquisition

Portage, Michigan, Us

-Catalyst for Modern Data Platform Circle Lead - Serve as the product owner and leader of team developing internal IP to support and accelerate modern data platform projects and align sales and delivery in our approach-Conduct technical interviews for Senior Solution Consultant and Architect candidates-Serve as a mentor to team members and peers on technology (dimensional modelling, retail vertical, and modern data platform) and culture (onboarding and general mentoring)-Contribute solution briefs, webinars, and white papers to BlueGranite’s online resources-Work as a pre-sales architect and assist account leads in scoping and discovery-Serve as the delivery and technical lead for large modern data platform projectsKey wins:-Lead the creation of a CI/CD for Modern Data Platforms accelerator to automate validation and deployment of data platform resources with Infrastructure as Code and migration of code through environments which lead to the inclusion and adoption of CI/CD on more data projects delivering more reliable deployments and more rigorous development practices.-Lead the creation of a CI/CD for Power BI accelerator to enable collaborative model development and automated deployment with targeted object refresh calls. This has been delivered as the first project on multiple implementation level accounts which lead to additional BI modernization projects.

Portage, Michigan, Us

-Provide domain expertise and leadership for the Retail Industry as part of a Retail Vertical Leadership team-Conduct technical interviews for Solution Consultant candidates-Serve as a mentor to team members and peers on technology (dimensional modelling, retail vertical, and modern data platform) and culture (onboarding and general mentoring)-Contribute solution briefs, webinars, and white papers to BlueGranite’s online resources-Work as a pre-sales architect and assist account leads in scoping and discovery-Deliver and lead modern data platform implementationsKey Wins:Delivered a data platform for a global mining company that included a Power App embedded in Power BI to give them write back abilities for complex financial forecasting and modelling leading to faster decision making with the automation of multiple manual processes and new insights by bringing their disparate data sources together into the data platform.

Portage, Michigan, Us

Duties:-Contribute solution briefs, webinars, and white papers to BlueGranite’s online resources-Work as a pre-sales architect and assist account leads in scoping and discovery-Manage projects both external and internal as the engagement lead-Deliver and lead cloud first modern data platform implementations in Azure to a variety of customers across multiple verticals.In this role:-Leveraged tools such as Azure Data Factory, SQL DW (later Synapse Dedicated), SSIS, SSAS, AAS, and Power BI-Worked as a member of larger teams owning work streams-Lead solo and small projects in deploying Power BI analytics solutions and modern data platform implementations -Managed client relationship, agile backlog for my own and client team member development, delivered weekly status reports-Owned technical architecture and delivery for extended engagements either solo or in small teamsKey Wins:-Delivered multiple solo engagements for a leading medical device manufacturer building Power BI reports that became instrumental for their sales team and driving adoption of reports to thousands of visits per day

Milan, Italy, It

Expanded job duties to include a greater involvement in hiring new team members, project management, and directing the flow of work in the team.

Milan, Italy, It

As a Senior Business Analyst in Customer Analytics at Luxottica, I provide analysis and modelling support for data based decision making across multiple business groups. My duties in this role included:-Derive insights from the Customer Data Warehouse to support retail brand decisions using SAS and R-Create inferential and predictive models using SAS and R-Perform analysis on NPS to deliver insights on the customer experience in store, and with their product-Coach teammates on use of the customer databaseKey Wins:-Established the relationship between NPS and associate performance to adjust how high performing associates are scheduled-Competitive density deep dive to assess and make recommendations regarding potential competitive threats -Sought alignment on, and updated key KPIs

Solon, Oh, Us

Moving to BA III, I expanded my project management and operational involvement. I also added gathering requirements for updates to internal systems and communicating them to a development team to my responsibilities.-Managed projects and worked with business teams to improve processes and update systems-Documented changes to internal systems in the Support Department-Gathered requirements for internal systems and represented the Support Department in presenting them to the Change Advisory Board-Implemented and managed the Net Promoter Survey, and its integration with Salesforce.com-Sat on the NPS steering committee, which directed the program and monitored the closed loop process. -Provided analysis in support of workforce management/schedulingKey Wins:-Performed an audit, documentation, and rework of Avaya routing, menu options and announcements resulting in customers getting through the menus quicker, and reducing the incidence of customers selecting the incorrect queue.-Performed the implementation of the Net Promoter Survey and its integration with Salesforce.com-The NPS Steering committee oversaw an increase in NPS of over 20 points in the first year

Solon, Oh, Us

Took on additional roles as telephony administrator and operations in support, as well as reporting and ad-hoc analysis for the Global Professional Services and SAAS departments. -Performed Functional and Non-Functional Analysis of the Business and User Requirements for enhancements to internal systems, including Salesforce.com, Presence IVR and Avaya, and converted them into system requirements documented in use cases used by development-Created and documented call flows and announcements through Avaya Site Admin to direct client calls to functional support queues-Created and maintained dashboards in Salesforce.comKey Wins:-Automated monthly reporting, reducing time to produce from multiple days to 3 hours.-Built staffing model for GPS department to determine staffing levels, timing, and budget regarding new hires, resulting in hiring 3 additional consultants.

Solon, Oh, Us

As a Business Analyst I at MRI software, my primary duty was performing ad-hoc analysis to deliver insights that improved the functions of the Customer Support department. I also prepared weekly, monthly, and quarterly KPI reports and assisted with goal setting.Tools and skills: Microsoft SQL Server, SQL, Salesforce.com dashboards and reporting, Excel, PowerPoint, Presence Admin (Telephony Soft-Phone Admin tool)Key Wins: Implemented a Level Set metric to help track and obtain alignment and consistent ratings between managers in case audits, a key measure of support agent performance.

Milwaukee, Wi, Us

Milwaukee, Wi, Us