Job Summary: The Internal Control Analyst provides internal control services and system support to users and administrators of Supply Chain Systems. The analyst will manage master files, coordinate master file synchronization, provide education services, and support system managers to maintain integrity of the master Supply Chain Systems. Essential Responsibilities:• Adhere to the current policies and procedures, which apply to the responsibilities and accountabilities of this position. • Promote and coordinate standardization of application development, maintenance, and support for Supply Chain System in the division. • Coordinate maintenance of the Supply Chain Systems master files. • Communicate and Coordinate system enhancements. • Provide direction, guidance, and support to facility Supply Chain Managers. • Conduct problem analysis and provide resolution. • Maintain contact with Supply Chain system users at each facility, • Document and monitor project plans, change requests, and system problems and communicate resolution. • Function as technical resource for Supply Chain Systems in the markets supported. • Provide training and support as requested to the hospital Supply Chain, Nursing, I.S., other hospital users, and corporate users. • Develop test plans, oversee and participate in testing of enhancements and new releases of the Supply Chain system. • Coordinate the development and installation of Supply Chain systems for new facilities. • Provide custom reporting support to market facilities, division office and corporate. • Research and complete special projects and tasks as assigned by immediate supervisor or others in a timely manner. • Demonstrate proficiency in spreadsheet, word processing, and presentation software applications.

The Customer Service Department serves as the primary contact by facility personnel seeking to resolve daily issues and concerns. The Customer Support Representative (CSR) functions as “account representatives” through assignment to customer facilities. Customer Support Representatives will establish rapport with customers in efforts to develop confidence in Supply Chain Services and will relate to issues with empathy and urgency while focusing on customer relationships with timely and frequent follow up. Each Customer Support Representative is responsible for answering and logging all incoming customer communications via telephone, email and/or fax, identifying or trouble-shooting potential Supply Chain issues and rectifying existing problems in a timely manner. The CSR is expected to maintain general competencies specific to all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, Pharmacy).• Establish a call program/schedule to solicit facility account concerns• Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies• Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department pertaining to all aspects of Supply Chain Operations (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, etc)• Notify Customer Service Supervisor of any unresolved issue and request assistance as necessary• Maintain the strictest confidentiality regarding patients according to policy and procedures

Customer service professional with exceptional verbal and written communication skills, and a cheerful disposition. Expertly manages the firm’s first impression, and provides superior customer care. Multi-tasks masterfully to add value to any position. Courteous, highly professional individual, positively-charging two fast paced, customer-focused working environments. Brand development, web site traffic growth. Developed brand strategy, focusing on social marketing outlets along with understanding the specific customer persona to establish long term consumer relations.