Support clients address their barriers to gain sustainable employment while keeping within the Federal and State regulations and operating procedures of the program. Identify clients’ skills, abilities, interests, training or educational needs. Hold clients accountable for their requirements for continued qualification in the program.Writing skills for creating and maintaining clear and concise case notes for supervisors and flow of actions taken for the case.Collaborate with supervisors and peers to effectively manage my caseload and making sure that the clients are being served effectively within the guidelines of the program and clients are meeting their goals.

Plan curricula and run Camp Hochelaga’s Counselors in Training Program.Plan curricula and run Camp Hochelaga’s Leaders on the Lake Program.Manage YWCA Vermont and Camp Hochelaga offices for staff, board members, and clients.Successfully administer Camp Hochelaga registration for 500+families each camp season.Represent YWCA Vermont and Camp Hochelaga as a member of the Chittenden County Task Force for Domestic and Sexual Violence.

Developed curricula for engagement and assessment of students during afterschool programs.Developed and implemented full day programs for vacations and summer programs.Ensured the safety of the children and staff with coordination with the Coordinator and school personnel. Maintained licensing regulations, State regulations and Child & Adult Care Food Program requirements.Built professional relationship with parents to elicit their participation and encourage them to discuss any concerns about their children.

Advised 3 youth empowerment groups.Co-facilitated Alcohol, Tobacco and other drug prevention curriculum for 7th - 8th grade. Provided administrative assistance for the other facilitators. Approximately 80 students per semester. Helped create, implement and evaluate programs, and social marketing campaigns regarding alcohol, tobacco and other drug prevention.Collaborated and led event planning with community partners for various yearly programs and events. Kept tracking numbers of program participants and prepared reports for Executive Director.Recruited, trained, tracked and matched volunteers for programs and events. Created and implemented summer program for students in 7th-12th grade.Acted as interim Executive Director for 3 months, performing those duties as required.

Supervised a staff comprised of 25 employees.Assured excellent customer service standards were provided to all customers by employees.Directed and provided assistance to employees to complete assigned tasks.Oversaw transfers to and from the store were completed in a timely manner.Troubleshot and fixed problems with computers and customers concerns. Supported the Manger of the store.Processed daily receipts, prepare deposits on a daily basis and resolve discrepancies.Conducted monthly and yearly inventory audits.

Assured excellent customer service.Assured quality control on shipping, receiving and inventory maintenance.Processed daily receipts, prepare deposits and resolve discrepancies.Worked with department management to ensure their daily tasks and reported to store management. Processed daily mail, inter-store mailings. Conducted follow-up on memos.Answered 5 line phone system, provided the customer with assistance.Coordinated and conducted yearly inventory.