Terry Elvers Email & Phone Number

Chantilly Va

Create computer-based, instructor-led, virtual, and blended training for management and staff, incorporating leadership, team and personal development. Administer Adobe Connect throughout the corporate intranet. Train developers, designers, instructors, and facilitators on use, features, and delivery techniques. Load materials and serve as course producer.• Manage a 12-session leadership development program with unique monthly topics and independent study assignments.• Facilitated a needs assessment for Aerospace University; reengineering the program to address the knowledge gap, resulting in an increase of 30% in student satisfaction.• Expanded use of Adobe Connect for online training; reached an additiona 500 students.• Design training on non-technical subjects such as DiSC, emotional intelligence, talent development, goal-setting, and performance management.• Developed and deployed an online New Leader Transition Guild for new managers, increasing ramp up speed 40%.• Co-developed New Hire Orientation for employee onboarding for all East Coast and National Security operations.

Frederick Md

Managed a team which developed computer-based, instructor-led and blended training for the Department of Veterans Affairs Acquisition Academy. Developed a curriculum focused on improving the efficiency of VA contract management through the training of government Contract Officer Representatives (CORs) in all aspects and phases of the government contracting lifecycle from RFP development to source-selection, contract award, contract administration and contact close-out.• Trained and mentored instructors, developers and facilitators in the design and delivery of complex interactive virtual learning events. Resulted in a 35% decrease in setup time and a 50% increase in instructor performance as measured by participant surveys.• Developed and facilitated classes using Adobe Connect and Blackboard to deliver virtual online certification classes for government employees in contract administration.• Managed a team of producers which facilitated all virtual classes offered by the Acquisitions Academy including recruitment, selection, and performance management.• Installed and administered all aspects of the Adobe Connect environment including HR systems integration.

Sterling Va

Planned, designed, and developed live and computer-based training briefings and courses for an industrial security consulting firm. Designed and published client facing newsletters as well as corporate marketing materials, website design, and “corporate identity” materials. • Developed initial and annual (classified and unclassified) security briefings, as well as Foreign Travel, FOCI, Counterintelligence and specialized briefings for NISPOM compliance for clients. • Developed clearance processing system courses, as well as soft-skill courses for both internal and external students focusing on leadership, industrial security as well as counterterrorism. • Developed standards for “look and feel” for website and corporate marketing.• Completed DSS “FSO Program Management for Possessing Facilities Curriculum” (2013).

Fairfax Va

Designed, developed and deployed computer-based training (CBT) courses utilizing Adobe Captivate for a federal government contract encompassing over 900 staff and supervisory level students geographically dispersed throughout the United States. • Conducted a robust needs assessment including survey administration and management interviews for the Citizenship and Naturalization Service (CNS) federal agency to determine skills gap for its intake staff and supervisory level employees.• Developed and deployed technical, software, interpersonal skill, and management development courses based on the results of the organizational needs assessment which improved intake performance and scheduling by 25%.• Developed, reviewed and edited Standard Operating Procedures, training manuals, eLearning content and user manuals to ensure they were 508 compliant as well as understandable to ESL employees.• Developed and implemented standards for web-based training and simulations to ensure consistency in visual presentation and navigation.

Dulles Va

Business Operations Manager (Jan 2008-Nov 2008)• Defined and implemented new corporate IT policies, procedures, and best practices including conducting a diligent examination of operating expenses which identified over $100,000 in savings in year one.• Directed office operations, managing multiple projects and supervising personnel along with coordinating corporate purchasing to maintain all logistical assets and inventories of the organization. • Integrated training, facilities and personnel as a result of a corporate acquisition. Education Manager (Mar 2007-Nov 2008)• Managed the SER Academy which provided internal and external training programs for 4 product lines. Implemented a worldwide program for training, including course pricing, syllabus generation, curriculum development, custom training, and international customization of materials for instructor-led and eLearning delivery resulting in a 20% increase in revenue. • Lead the IT Helpdesk and IT staff including conducting employee evaluations; implementing cross-training exercises for competency and efficiency; and managing personnel movements in close coordination with Human Resources.• Designed and supervised the completion of a new 12-person multi-media Academy training facility in Dulles, VA, including room design and layout, equipment sourcing, vendor evaluation, equipment purchase and installation.

Responsible for the operation of SERAcademy. My duties include curriculum development (instructor led as well as e-learning), instruction of proprietary telephony products serving the call center market, class scheduling and student tracking, registration, and overall department supervision. I am also responsible for contractor scheduling and supervision on a day-to-day basis.

Supervised operations for Engineering Support department, including leading Documentation and QA teams. Coordinated QA testing schedules and managed related documentation, ensuring accuracy and completeness of testing and results before release of new application. Created project documentation, as well as developed innovative news reports for senior management and SEC to track progress and finances for projects. • Decreased QA cycle time by 30% and overall project timelines by 15% through effective leadership. • Doubled win percentage for government RFPs through collaboration with cross-functional teams during drafting and response development. • Promoted from Senior Technical Writer during contract.

Mba, Business

Received Distinguished Writing Award for Outstanding Graduate Research and Writing

Mba, Business