Terry Elvers Email & Phone Number

Chantilly VA

• Create computer-based, instructor-led, virtual, and blended training for management and staff, incorporating leadership, team and personal development. Administer Adobe Connect throughout the corporate intranet. Train.
• Manage a 12-session leadership development program with unique monthly topics and independent study assignments.
• Facilitated a needs assessment for Aerospace University; reengineering the program to address the knowledge gap, resulting in an increase of 30% in student satisfaction.
• Expanded use of Adobe Connect for online training; reached an additiona 500 students.
• Design training on non-technical subjects such as DiSC, emotional intelligence, talent development, goal-setting, and performance management.
• Developed and deployed an online New Leader Transition Guild for new managers, increasing ramp up speed 40%.

Frederick MD

• Managed a team which developed computer-based, instructor-led and blended training for the Department of Veterans Affairs Acquisition Academy. Developed a curriculum focused on improving the efficiency of VA contract.
• Trained and mentored instructors, developers and facilitators in the design and delivery of complex interactive virtual learning events. Resulted in a 35% decrease in setup time and a 50% increase in instructor.
• Developed and facilitated classes using Adobe Connect and Blackboard to deliver virtual online certification classes for government employees in contract administration.
• Managed a team of producers which facilitated all virtual classes offered by the Acquisitions Academy including recruitment, selection, and performance management.
• Installed and administered all aspects of the Adobe Connect environment including HR systems integration.

Sterling VA

• Planned, designed, and developed live and computer-based training briefings and courses for an industrial security consulting firm. Designed and published client facing newsletters as well as corporate marketing.
• Developed initial and annual (classified and unclassified) security briefings, as well as Foreign Travel, FOCI, Counterintelligence and specialized briefings for NISPOM compliance for clients.
• Developed clearance processing system courses, as well as soft-skill courses for both internal and external students focusing on leadership, industrial security as well as counterterrorism.
• Developed standards for “look and feel” for website and corporate marketing.
• Completed DSS “FSO Program Management for Possessing Facilities Curriculum” (2013).

Fairfax VA

• Designed, developed and deployed computer-based training (CBT) courses utilizing Adobe Captivate for a federal government contract encompassing over 900 staff and supervisory level students geographically dispersed.
• Conducted a robust needs assessment including survey administration and management interviews for the Citizenship and Naturalization Service (CNS) federal agency to determine skills gap for its intake staff and.
• Developed and deployed technical, software, interpersonal skill, and management development courses based on the results of the organizational needs assessment which improved intake performance and scheduling by 25%.
• Developed, reviewed and edited Standard Operating Procedures, training manuals, eLearning content and user manuals to ensure they were 508 compliant as well as understandable to ESL employees.
• Developed and implemented standards for web-based training and simulations to ensure consistency in visual presentation and navigation.

Dulles VA

• Business Operations Manager (Jan 2008-Nov 2008)
• Defined and implemented new corporate IT policies, procedures, and best practices including conducting a diligent examination of operating expenses which identified over $100,000 in savings in year one.
• Directed office operations, managing multiple projects and supervising personnel along with coordinating corporate purchasing to maintain all logistical assets and inventories of the organization.
• Integrated training, facilities and personnel as a result of a corporate acquisition. Education Manager (Mar 2007-Nov 2008)
• Managed the SER Academy which provided internal and external training programs for 4 product lines. Implemented a worldwide program for training, including course pricing, syllabus generation, curriculum development.
• Lead the IT Helpdesk and IT staff including conducting employee evaluations; implementing cross-training exercises for competency and efficiency; and managing personnel movements in close coordination with Human.

Responsible for the operation of SERAcademy. My duties include curriculum development (instructor led as well as e-learning), instruction of proprietary telephony products serving the call center market, class scheduling and student tracking, registration, and overall department supervision. I am also responsible for contractor scheduling and supervision.

• Supervised operations for Engineering Support department, including leading Documentation and QA teams. Coordinated QA testing schedules and managed related documentation, ensuring accuracy and completeness of testing.
• Decreased QA cycle time by 30% and overall project timelines by 15% through effective leadership.
• Doubled win percentage for government RFPs through collaboration with cross-functional teams during drafting and response development.
• Promoted from Senior Technical Writer during contract.

Mba, Business

Received Distinguished Writing Award for Outstanding Graduate Research and Writing

Mba, Business